Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Convene is seeking a Cafe Attendant to join the opening team at our new property opening in Boston! The Cafe Attendant will report directly to the Assistant General Manager. 

What Youll Do:

The Cafe Attendant is responsible for serving all products with friendly, individualized attention towards each customer. They are also responsible for educating customers about our premium food & beverage offerings. The Attendant fulfills any other duties the Service Manager assigns, & represents a professional manner.

• Ensures that all customers are educated on our products & services.
• Maintains the highest quality, consistent product standards, & elevated service.
• Follows all Company beverage recipes & procedures.
• Passes monthly recertifications in a timely manner.
• Develops an understanding of coffee & tea regions & the various differences in flavor & blends.
• Curates weekly beverage specials & collaborates with the onsite team to thoughtfully pair specials with programming.
• Proficiently prepares espresso & tea beverages.
• Greets all customers with fast, friendly, personalized service & develops a rapport with
  customers by learning their names, favorite drinks & food items.
• Verbally receives & calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Full knowledge of coffee & food menu required.
• Accurately rings sales orders into Point of Sale system & completes each transaction efficently.
• Answers customer questions regarding coffee beverage preparation, & menu item preparation & ingredients.
• Weighs, grinds & packs coffee per customers orders according to Company guidelines.
• Sells & serves baked goods & miscellaneous food items to customers.
• Displays & restocks all food items for customers to purchase.
• Maintains efficient, friendly service.
• Restocks paper goods & other miscellaneous service items as needed.
• Routinely cleans the bar area, floor, windows, & grinders, & takes out trash, etc.
• Delivers food orders to coincide with the table & customer, while maintaining the steps of service standards.
• Works closely with the Culinary team to ensure food orders are being delivered in a timely manner.
• Completes side work as assigned & as necessary.
• Assists in the distribution of weekly shipments.
• Responsible for bussing, maintaining, & cleaning common areas & shared meeting rooms within the Cafe area.
• Report potential safety hazards to the manager on duty.
• Report all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.

What We Look For: 

• Maintains positive company morale & professional attitude
• Excellent verbal & written skills
• Well-organized & detail-oriented
• Regularly required to lift and/or move items up to 30 pounds
• Must be able to adjust vision to both day & night lighting & be able to focus on distant and close-range projects
• Regularly required to handle food & hot beverages
• Strong Coffee Knowledge ability to train & develop peers

Compensation: 

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job.  Job duties & responsibilities are subject to change based on changing business needs & conditions.

Full Time Hourly Rate: $18.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather. It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers. With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

Were Here For You: 

At Convene, youll receive:

Health & Wellness

• Excellent health coverage for you & your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being & support for everyday life
• Fertility & family planning through Kindbody

Time Off & Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support & Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

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