Were seeking a Part-Time Conference & Events Assistant to join our Operations team. The Conference & Events Assistant will report directly to the Service Manager. This role comes with a guaranteed 16-hour workweek contract. However, we are seeking someone with the flexibility & availability to take on additional hours during peak periods, which may occasionally include up to full-time (40-hour) workweeks, depending on business needs.

Please note: candidates must currently reside in the UK & be able to work in the UK without sponsorship.

What Youll Do:

The Conference & Events Assistant will provide genuine anticipatory service to clients & participants in all aspects of hospitality & conference services. In this position, you will interact with our clients & ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, & Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our clients needs & make them feel welcomed, important, & relaxed. We need someone with excellent communication & interpersonal skills, as well as someone highly motivated & ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, & Teamwork.  

• Greet all clients with enthusiasm & friendliness
• Maintain a warm & friendly demeanor at all times
• Provide world-class service, in accordance with our Brand Standards
• Set up, replenish, maintain, & breakdown Food & Beverage stations
• Accommodate special client needs & last-minute requests
• Develop relationships with clients
• Accurately answer client questions about culinary & our spaces in a friendly manner
• Read, understand, & execute Program Execution Orders
• Follow checklists & Standard Operating Procedures
• Set up & breakdown conference rooms & refresh rooms as needed
• Perform facility maintenance
• Maintain safe, clean, organized, & well-stocked work areas
• Responsible for constant sanitation, organization, & proper food handling
• Have full knowledge of menus, recipes, & other pertinent information
• Perform opening, mid-shift, & closing duties in accordance with company standards
• Perform cleaning duties including: wiping down tables & chairs, cleaning glasses, washing dishes, polishing glass & silverware, making rollups
• Maintain a professional appearance at all times
• Maintain professional working relationships with the team
• Perform additional duties as assigned

What We Look For: 

• 1 year of coffee experience a plus
• Basic knowledge of food & beverage
• Proven excellent communication & interpersonal skills
• Proven good organizational skills
• Must be highly motivated & ready to lead other team members
• Proficient in multitasking
• A Food Hygiene or Food Handling Certificate preferred
• Flexible & long hours sometimes required
• Ability to move, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees
• Ability to stand, sit, & walk for an extended period

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather.  It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers.  With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Were Here For You: 

Health & Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support & personal advice programme

Time Off & Work-Life Balance

• 25 days annual leave plus bank holidays, & company sick pay
• Financial Support & Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

#LI-AS1