See yourself at Twilio

Join the team as our next Strategic Account Executive for the DACH region.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

This position is needed to sell into high value prospects & customers. This person will play a key role in further growing the business across EMEA. The candidate will be responsible for managing fast growing customers in the region.  Focused mainly on Cross-sell & GP growth, as well as sourcing net new opportunities in the Communications Business Unit.

Responsibilities

In this role, youll be:

• Servicing the fastest growing customers in the region.
• Growing our revenue & gross profit share of wallet within your key account list. 
• Opening doors to the purchase of Twilios Communications products & services.
• Selling Twilios Voice  & Contact Center solutions & APIs.
• Maintaining the highest levels of customer satisfaction.
• Create pricing proposals, negotiating terms & managing the contract process.
• Selling communications to a technical & business audience. 
• Building trust & mutual respect with technical customers & peers.
• Thinking outside of the box & having extraordinary interpersonal & communication skills to make complex contractual, technical, & financial details sound simple.
• Balancing challenging priorities & handling multiple projects/deals at the same time.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of Account Management/Sales experience covering selling & closing complex technical solutions to a large customer base. 
• History of working with accounts ranging from large multinational enterprise customers to SMB. 
• Demonstrated success by achieving quota on a consistent basis.
• Track record of Account Management experience & a solid understanding of how to cross & upsell solutions within a mature customer base. 
• Track record of successfully managing multiple complex accounts & building rapport through timely response times, engaging meetings, face to face events & other creative methods. 
• A solid understanding of financial reporting within a direct customer base - Revenue & Gross Profit tracking, Risk & Opportunity (net new business) cadence.
• Fluent English & an additional language is a plus. 

Desired:

• Ideally, you also have experience selling both to a business & technical audience.
• Experience & understanding of working in the communications market is preferable.  Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.  Or have prior experience in a traditional telecommunications environment/business.

Location 

The position will  be based in the United Kingdom or Ireland.
We prioritise connection & opportunities to build relationships with our customers & each other. For this role, approximately 25% travel across Europe is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now! 

If this role isn't what you're looking for, please consider other open positions. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.