See yourself at Twilio

Join the team as our next Marketing Operations Manager on Twilios Marketing Operations team. 

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is essential for scaling personalized customer engagement at Twilio, setting high standards by delivering tailored data, timely messaging & innovative product enablement programs.  Reporting to the Manager, Campaign Operations, this position plays a critical role in supporting Twilios growth engine & expanding marketing efforts globally. 

Responsibilities

In this role, youll:

• Design, implement, & optimize Twilio on Twilio marketing use cases & growth strategies to drive customer acquisition, engagement, & retention. 
• Bridge the technical gap between Growth Marketing & Marketing Operations to implement & execute growth strategies effectively at scale.
• As the SME, leverage technical expertise to advise on the integration of new data fields, Market capabilities, & other relevant marketing technology tooling.
• Use data-driven approaches to understand customer behavior & identify new opportunities for the Growth Marketing team. 
• Monitor & understand system changes, tracking metrics, & data updates that impact growth campaigns.
• Facilitate cross-functional collaboration with Global leads against company OKRs by working closely with the Growth, MSA & Marketing Operations teams.
• Implement & maintain a concrete roadmap of testing proposals, limiting the number of tests, validating hypotheses & ensuring focused collaboration.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Strong technical background with experience in marketing operations. Knowledge of market capabilities & data integration. Proven ability to collaborate effectively across teams. Strategic thinking & ability to contribute to growth planning. Excellent problem-solving & communication skills.

• Ability to influence & build effective working relationships with all levels of the organization.

Desired:

• Excellent written & verbal communication skills.
• Relevant certifications such as Market Certified Expert are advantageous.
  
  

Location

This role will be remote, residing within the US. Approximately 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, & Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $102,160 to $127,700  
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $108,160 - $135,200
• Based in the San Francisco Bay area, California: $120,160 - $150,200
• This role may be eligible to participate in Twilios equity plan & corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state.