Who We Are:

Were a full-service creative shop born out of ATTN:s purpose-driven mission to bring attention to the things that matter. We exist to build brands for the attention era. We accelerate growth for brands, putting them at the center of culture so they become the center of attention. We are a diverse group of entrepreneurial spirits, creative minds & makers & were lucky enough to work with some of the worlds most innovative brands & culturally connected brands.

What We Are Looking For:

The Senior Client Partner is responsible for the client satisfaction of their accounts across the creative agency. In this role, strategic leadership is imperative to the successful execution of ATTN:s consultancy & campaigns efforts. The Sr. CP will succeed by working cross-functionally with all departments spanning creative, strategy, production, & media; developing excellent client relationships & maintaining workflows; & ultimately, delivering excellent work that exceeds client expectations.

Responsibilities: 

Account Management - 80%

• Provide value to mid-to-senior level clients, successfully navigating client fires, providing strategic guidance & thought-leadership, & making a positive impact on renewal business 
• Guide communication with clients to ensure campaigns are meeting both brand & ATTN goals
• Strengthen & own client & partner agency relationships & ensure direct reports map well to the client set
• Keep a constant pulse on industry trends, latest paid offerings, & social platform capabilities
• Ensure all publisher co-branded campaigns are moving through their lifecycle efficiently, while supporting the team in navigating client relationships & communication along the way, including expertly solving any conflicts internally & externally 
• Actively engage the Executive Director, Client Services & ATTN leadership to identify growth opportunities 

Management & Professional Development - 10%

• Manage & mentor more junior client services members, ensuring the success of their client relationships & personal growth
• Lead by example & ensure cross-functional teams are valued for their wins & coached through their losses
• Juggle each team members unique strengths and/or weaknesses; consistently providing learning & development opportunities while prioritizing top-notch client service on high-touch business
• Delegate appropriately, knowing when to let other team members lead client initiatives & when to step in at a moments notice to redirect

Strategy & Reporting - 10%

• Responsible for supporting department heads in tracking client & financial health utilizing tools like Asana & Harvest to layer into custom burn reports, team forecasting, etc. Translate this intel into action with clients to course correct, as needed
• Identify trends in performance & make strategic recommendations internally & with clients to improve the work & meet client KPIs
• Partner with clients to continually measure success & make executive decisions in up-leveling performance, wherever possible. Coach direct reports & level-up their reporting storytelling chops in order to prove success to all clients

Who You Are:

• 7+ years of experience in client services at a creative agency, with a proven track record of success across both AOR & project-based business in a variety of categories
• Deep & current experience in social media across both paid & organic strategies. Fluency in social KPIs, influencers strategies & platform & audience capabilities to drive meaningful conversations with clients to net success
• Comfortability managing up to executive leadership & co-owning senior client relationships on high profile accounts
• Experience developing competitive analysis, case studies, social playbooks & other strategic materials to drive current & new business forward
• Ability to effectively lead client business while supporting others to do the same, continually shifting focus to meet ever-changing demands across the agency business
• Live & breathe ATTN:s four main values daily: We Check Our Ego, We Focus on Solutions, We Stay Ahead of the Curve, We Own It

Compensation:

The salary range for this position is $150,000-170,000. Compensation is based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years & depth of relevant experience, & some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls.

This is a contract role for one year. This position must be based in California with preference given to Los Angeles. If based in Los Angeles, this will be a hybrid role with at least two days in office. 

Our Commitment to Inclusion & Diversity:

As an Equal Opportunity Employer, ATTN: is committed to building & fostering a workplace of diversity & employee inclusion. ATTN: does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity & expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status & other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.