We are seeking an exceptional & strategic sales leader to join our team as Head of Sales, AMER at Customer.io, overseeing the North American, Central American, & South American markets. As the Head of Sales, AMER, you will be responsible for managing & building a high-performing sales team in the AMER sales region (including existing US based team). Your primary objective will be to drive revenue growth & expand our customer base in these key markets. The Head of Sales, AMER will report to the Global VP of Sales.

Key Responsibilities

• Alongside the VP of Sales & Sales Leadership team, she/he will help to craft & execute the overall sales strategy for the AMER region for Customer.ios offerings, from initial lead through the entire customer lifecycle to maximize new business ARR & expansion.
• Lead, mentor, & develop a team of account executives & front-line managers, providing guidance & support to help them achieve their individual & team targets.
• Develop & execute a comprehensive sales strategy for the North America, Central America, & South American markets, aligning it with regional best-practices & the company's overall sales objectives.
• Drive your team to master the sales cycle from prospecting to closing deals, ensuring a consistent & efficient sales process that offers our prospects an exceptional experience.
• Foster strong internal relationships with key stakeholders, including Channel Sales, Marketing, Sales Development & C-level executives.
• Stay up-to-date with industry trends & competitor activities to identify new business opportunities & strategies for growth.
• Leverage the product-led growth & self-service model to complement the sales-led side of the business, ensuring a cohesive & integrated approach.
• Analyze sales performance data & provide regular reports to executive management, highlighting key insights & recommendations for improvement.
• Continuously assess & improve sales processes, tools, & systems to optimize efficiency & productivity.
• Create & nurture a feedback loop with Product, Engineering, Customer Success, & Marketing.
• Effectively deliver feedback, support, & enablement (while leveraging team resources) & performance management responsibilities across your team to maintain a team of top-performers.
• Recruit, onboard & coach new team members as needed.

Additional Responsibilities:

• Identify & pursue new market opportunities & partnerships to expand Customer.io's reach & market presence.
• Drive a culture of customer success within the sales team, ensuring a customer-centric approach & long-term customer satisfaction.
• Provide sales leadership & support for large, strategic deals, working closely with the account executives to develop & execute winning sales strategies including on-site travel where applicable.
• Develop & maintain strong relationships with industry influencers, partners, & thought leaders to enhance Customer.io's brand reputation & generate referrals.
• Actively participate in industry events, conferences, & speaking engagements to showcase Customer.io's expertise & thought leadership, on an as-needed basis.
• Collaborate with the product team to provide customer feedback & insights for product enhancements & new feature development.

Requirements

• You are located in the US. 
• Bachelor's degree in business, marketing, or a related field (MBA preferred).
• High-growth B2B software sales leadership executive with Director, Regional VP, or VP tenure at a successful SaaS company.
• Strong understanding of the AMER sales regions, with a network of contacts in key industries.
• Excellent communication & interpersonal skills, with the ability to effectively influence & negotiate at all levels of an organization.
• A demonstrated track record of success selling into the Marketing vertical.
• Track record of building world-class sales organizations with the consistent ability to win deals.
• Growth mindset & self-motivated, with a high level of initiative & a strong sense of ownership.
• Strong analytical skills, with the ability to leverage data to make informed decisions & drive sales performance.
• Ability to thrive in a fast-paced, dynamic environment & adapt to changing priorities.

Joining Customer.io means being part of a collaborative & innovative team dedicated to transforming how businesses engage with their customers. If you are a passionate sales leader with a proven track record of success & a desire to drive growth in the AMER sales regions (North America, Central America, & South America), we would love to hear from you.

To apply, please submit your resume, along with a cover letter detailing your relevant experience & why you are interested in joining Customer.io as the Director of Sales.

Note: This is a remote, US-based position.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,300 internet businesses use Customer.io to manage, send, & track the performance of emails, SMS, push notifications, & in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or dont do when logged in to a web or mobile app.

We are offering on-target earnings (OTE) starting at $325,000 USD (or equivalent in local currency), dependent on experience & subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays & sick days) so that you can unwind, unplug, & recharge
• 16 weeks of paid parental leave (including adoption & foster care)
• 100% paid insurance premiums for you & your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, & other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic & just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check & employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion & equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, & develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, & Awkwardness & are looking for new coworkers to share & build that passion!

How to apply

Apply at the link below & tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

1. 45-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 30-minute video calls with three team members
4. Take-Home Assignment
5. Assignment Review Call with the team