Manager, Member Experience Optimization at Oscar Health In Other

Manager, Member Experience Optimization
Oscar Health // health insurance

Hi, we're Oscar. We're hiring a Manager, Member Experience Optimization to join our Member Program Strategy & Optimization team.

Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role

You will work with a cross functional team of leaders, project managers, & Business Stakeholders to solve business problems related to internal processes. You will identify critical processes to the business, defining the business' requirements, process mapping & assessing the effectiveness & efficiency of the process, developing new or reengineering existing processes, & supporting implementation. You will support our teams in driving a best-in-class, service-focused operation by designing & guiding the use of operational frameworks & ideologies.

You will report to the Associate Director, MPSO - Optimization.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture & our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, & Washington is: $108,000 - $141,750 per year. The base pay for this role in all other locations is: $97,200 - $127,575 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program & annual performance bonuses.

Responsibilities

Be the example of the continuous improvement mindset, providing direction & influence, while demonstrating actual results of organizational behavior change in this area
Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to our company & aligned to industry standards
Partner with several leaders in all areas of the business to support the work towards core operational improvements influence priorities of partners
Optimize processes in service of improving the member experience
Use & implement programmatic frameworks & tools while adjusting your approach based on measured outcomes across simultaneous operating improvement projects
Create & sustain foundational stability & ensuring scalability within your responsibilities
Use process improvement best practices, such & Lean & Six Sigma principles, to engineer/reengineer & implement organizational processes & clear engagement models
Provide clear context, in the form of Product Requirements Documents (PRDs), process maps, standard operating procedures & policy documents on what is being built & why it's being built.
Compliance with all applicable laws & regulations
Other duties as assigned

Qualifications

A bachelor's degree or 4+ years commensurate experience

4+ years of work experience in operations
4 + years of work experience in health insurance/healthcare
3+ years of experience using data software such as Excel, SQL, or other data analytics tools
3+ years of experience with end-to-end project management
3+ years of experience designing & improving workflows & standing up accompanying operating & technical procedures

Bonus Points

Lean Six Sigma Green Belt certification or higher
3+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience. Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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