See yourself at Twilio

Join the team as our next Staff Software Engineer. 

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

This position is needed to power the future of communications. Twilio Flex is a fully programmable cloud contact center platform that enables mission critical customer communications for businesses such as Lyft, Shopify & many others. We are looking for a Principal Software Engineer to help build the next generation contact center administration & setup platform.

Responsibilities

In this role, youll:

• Working with a variety of peers, including, but not limited to Flex & Twilio Architecture  teams, across multiple regions on designing & implementing the full lifecycle management of Twilio Flex from setup to teardown with state management in between.
• Building & maintaining the services to manage the configuration state for Twilio Flex.
• Making sure Twilio Flex is able to proactively identify & quickly recover from incidents as fast as possible.
• Helping support & product to manage customer engagement through self-service interfaces.
• Pushing the technical standards of the teams involved with Twilio Flex Lifecycle management higher whilst maintaining a coaching mindset.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience with Go and/or Terraform.
• Experience with designing, building, maintaining & scaling backend services (preferably in Java).
• Experience with build patterns from architecture to automated build & test pipelines; test-driven development & microservice architecture stacks.
• Strong communication skills & desire to make an impact & thrive in small, collaborative, energetic teams.
• Schedule: ability to work non-standard, on-call rotation weekend & holiday hours (with prior agreements in place).

Desired:

• Understanding on how to build, secure & scale communications/messaging/chat/social networking/online gaming like applications
• Any experience with Docker or Kafka is a plus..
• Bachelors or Masters in Software Engineering or Systems or related technical fields or equivalent experience.

Location 

This role will be remote & based in India.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.