Role Description

As a Senior Manager of Capacity Engineering focused on the Infrastructure org, you will play a critical leadership role in shaping Dropboxs long-term infrastructure & cost efficiency strategy. Youll lead a high-impact team responsible for planning, forecasting, & optimizing capacity across our hybrid cloud & on-prem environments.

Impact Areas: You will own key areas including strategic capacity planning, infrastructure cost optimization, & cross-functional alignment with finance, engineering, & product. Your leadership will directly impact Dropboxs ability to scale efficiently, improve gross margin, & maintain reliability at massive scale.

What You Will Gain: You will drive strategic initiatives & influence high-stakes decisions across Dropboxs infrastructure stack. This role offers extensive exposure to senior leadership, the opportunity to lead a high-performing team, & a platform to shape foundational systems that support 800M+ users. Youll operate in a dynamic, collaborative environment with strong visibility & the ability to deliver measurable business impact.

Our Engineering Career Framework is viewable by anyone outside the company & describes whats expected for our engineers at each of our career levels. Check out our blog post on this topic & more here.

Responsibilities

• CapEx Optimization & Infra Cost Strategy: Own & optimize a capital budget. Drive long-term strategies that align infrastructure investments with Dropboxs gross margin goals, balancing reliability & cost across global workloads.
• Hybrid Infrastructure Planning: Shape the strategic direction of Dropboxs hybrid cloud footprint. Lead public vs. private cloud trade-off decisions, grounded in TCO models & long-term infrastructure lifecycle analysis.
• Forecasting & Demand Planning: Build & refine multi-year capacity forecasts that translate product & user growth into infrastructure requirements. Guide decisions across build-vs-buy, lifecycle management, & risk mitigation.
• Infra Cost Strategy & Visibility: Partner with finance & infrastructure leadership to improve cost observability & efficiency. Lead initiatives to reduce total cost of ownership (TCO) across cloud & on-prem environments.
• Tooling & Automation: Oversee the design & adoption of planning & optimization tools, including automation pipelines & dashboards that enable real-time capacity insights & agile planning.
• Cross-Functional Alignment: Act as the connective tissue between infrastructure, product, engineering, finance, Supply Chain & data center operations to ensure technical & financial alignment across planning cycles.
• Team Leadership: Manage & grow a high-performing team with expertise in capacity engineering, forecasting, & infrastructure automation. Foster a culture of ownership, rigor, & continuous improvement.

Requirements

• BS or MS degree in Computer Science, Operations Research, Industrial Engineering, or Mechanical Engineering or equivalent technical experience
• 15+ years of experience in capacity planning, supply chain optimization, & manufacturing operations, with 5+ years in cross-functional leadership roles.
• Proven track record leading large-scale capacity planning efforts, multi-year infrastructure strategies, & cost optimization initiatives across hybrid environments.
• Strong command of global forecasting cycles, demand-supply alignment, S&OP, & financial modeling.
• Demonstrated ability to drive infrastructure utilization & cost efficiency through close partnership with engineering, finance, product, & operations.
• Skilled in translating complex data into actionable insights for executive stakeholders.
• Experienced in building & scaling planning systems & automation to improve visibility, agility, & operational effectiveness.
• Excellent executive communication & stakeholder management skills, with a history of delivering high-impact global programs.

Preferred Qualifications

• Background in operations research, optimization, or industrial engineering applied to infrastructure or manufacturing systems.
• Hands-on experience managing infrastructure forecasting & capacity planning across hybrid environments.
• Experience working in high-scale technology environments (e.g., hyperscalers, logistics platforms, or hardware-focused teams).
• Familiarity with or willingness to engage with public cloud cost modeling, data center supply chain systems, & TCO analysis frameworks.
• Strong executive communication & a proven ability to translate technical complexity into actionable business insights.

Compensation

US Zone 1