The role: 

• As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders & manage a portfolio of our mid-market accounts. 
• Reporting to the Manager, Mid-Market Customer Success, you will work with districts to identify their goals & intended use with Newsela, & will build out a partnership plan to achieve those goals.
• Youll leverage data, our tech stack, & customer insights to drive company results in product adoption, renewal, & expansion. 
• You will also manage customers as they go through the Newsela Customer Journey, & will ensure they have the necessary support & resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.
• You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.

Why youll love this role:

• Youll have the opportunity to directly influence how district administrators engage with Newsela.
• You will get to represent the future of education, enhance how districts & teachers engage with students, & provide time-saving approaches that allow educators to design customized learning for different levels of learners. 
• You will build partnerships that are outcome oriented & always focused on achieving client success criteria while making Newsela an embedded part of a districts curricular strategy.
•  Your work will directly impact the expansion & adoption of Newsela products in K-12 classrooms nationwide, & will ultimately help bring engaging, culturally responsive learning content to students & teachers.

Why youre a great fit:

• You have 3+ years experience managing a portfolio of accounts in EdTech & have demonstrated the ability to drive revenue through growth, retention, & expansion.
• You are meticulous about understanding your clients goals & are their biggest advocate in ensuring they achieve them.
• You are experienced in client success planning, & are able to ask discovery questions, actively listen, & synthesize client goals.
• You leverage your strong product knowledge & regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.
• You have a mastery in strategically planning & executing your client interactions, regularly checking the pulse & proactively reaching out to them to ensure satisfaction & renewals.
• Gainsight & Salesforce (SFDC) experience is a plus.
• Experience owning renewals as a CSM at an EdTech company is strongly preferred.

Compensation:
Base salary: $75,000 - $80,000
On-target commission: $20,000
On-target earnings: $95,000 - $100,000

Total compensation for this role also includes incentive stock options & benefits. 

About Newsela:

Newsela takes authentic, real world content from trusted sources & makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers & 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, & attached to activities & reporting that hold teachers accountable for instruction & students accountable for their work. With over 15,000 texts on our platform & multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Disclaimer: Please be aware of recruitment phishing scams affecting Newsela & other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newselas talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.