Realize your potential by joining the leading performance-driven advertising company!

As a Technical Support Engineer (L1) on the Global Technical Support team in our Gurugram Office, youll play a vital role in troubleshooting real-world client issues, learning continuously, & ensuring a seamless experience for Taboolas publisher partners.
Youll work closely with experienced support engineers, cross-functional teams, & global stakeholders to ensure a seamless experience for Taboolas publisher partners. This role provides hands-on exposure to Taboolas proprietary systems, web technologies, & industry-standard monitoring & analytics tools.

To thrive in this role, you'll need:

• 2-3 years of experience in a technical support or customer-facing engineering role
  
  
• Hands-on experience with HTML, CSS, JavaScript, & SQL
  
  
• Familiarity with monitoring & analytics tools like Kusto, Grafana, BigQuery, or Google Analytics is a strong plus
  
  
• Excellent verbal & written communication skills in English
  
  
• Strong troubleshooting, analytical, & problem-solving mindset
  
  

Bonus points if you have:

• Ability to manage multiple issues simultaneously in a high-pressure environment
  
  
• Willingness to work in rotational shifts as part of a global 24x7 support model
  
  

How youll make an impact:

• Troubleshoot & resolve issues raised by publishers across Taboolas ad-serving stack, integrations, & reporting systems
  
  
• Debug front-end code issues using HTML, CSS, JavaScript & related technologies
  
  
• Handle daily support tickets, investigate performance alerts, & ensure timely communication with stakeholders
  
  
• Collaborate with R&D, Product, & other internal teams to escalate & resolve more complex technical problems
  
  
• Maintain accurate documentation of issues, solutions, & troubleshooting steps in internal systems
  
  
• Participate in training & knowledge-sharing sessions to continually improve expertise & processes
  
  

Why Taboola?

If you ask Taboolars what they love about working here, theyll tell you that theyve been empowered to realize their full potential while growing & learning from & with smart & talented people. Theyll also share more about:

Adam Singolda, Taboola Founder & CEO says; You can copy anything from another business but you cant copy a companys culture.

• Well-being:Enjoy comprehensive benefits, including health coverage, fully stocked kitchen.
  
  
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
  
  
• Work with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, & E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia & Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer & we value diversity in all forms. We are committed to creating an inclusive environment for all employees & believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, & business need.
Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search & social & delivers measurable outcomes at scale.
Taboola works with thousands of businesses who advertise directly on Realize, Taboolas powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, & OEMs such as Samsung, Xiaomi & others use Taboolas technology to grow audience & revenue, enabling Realize to offer unique data, specialized algorithms, & unmatched scale.

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