The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation & leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, & a commitment to excellence. Youll have the opportunity to work on impactful projects, develop your skills, & grow within a supportive environment that values diverse perspectives & experiences.

In this role, you will take on a key responsibility in ensuring compliance, efficiency, & seamless execution of the Purchase-to-Pay (P2P) process, contributing to our ongoing efforts to drive business success & enhance customer satisfaction.

Were looking for passionate individuals who can bring their unique skills & ideas to the table. Even if you don't meet every requirement but believe youd excel in this role, wed love to hear from you!

What youll do

• Become the subject matter expert on the Workday Procurement tool & internal procurement policies to ensure effective, compliant execution of all purchasing operations.
• Coordinate the Purchase-to-Pay (P2P) lifecycle by accurately reviewing, adjusting, & approving a high volume of purchase requests (PRs) & managing purchase order (PO) & goods receipt (GR) discrepancies.
• Act as the primary point of contact for internal users, providing comprehensive business support for all inquiries, issues, & requests related to the P2P process.
• Ensure strict purchasing compliance & adherence to internal policies across all transactions, contributing to efficient & auditable operations.
• Execute all tasks related to the supplier lifecycle, including supporting the onboarding, qualification, performance evaluation, & offboarding processes for suppliers.
• Maintain the integrity of procurement data by creating & updating standard goods & services data within the purchasing system.
• Support continuous process improvement by providing actionable feedback for the Guided Buying system & related processes to drive operational efficiency.
• Facilitate key supporting activities such as contract reviews, managing the claims process, & assisting with small-volume tenders to secure the most competitive offers for stakeholders.
• Collaborate with finance teams to support the invoice reconciliation process, ensuring a smooth & accurate three-way-match (PO-GR-Invoice).

What youll bring

• Proven knowledge of procurement systems, demonstrating the ability to quickly become an expert in platforms like Workday Procurement & other supporting tools (e.g., JIRA, Icertis).
• Exceptional attention to detail & organizational skills necessary to manage a high volume of PRs/POs accurately & maintain reliable procurement data.
• A proactive, independent problem-solver mindset capable of investigating & resolving P2P edge cases, discrepancies, & user issues using sound judgment.
• Clear, effective, & professional communication skills (both oral & written English) to provide excellent user support & collaborate across departments.
• Strong orientation toward process efficiency, with the ability to identify opportunities to challenge the status quo & contribute to system & process improvements.
• Proficiency in business technology, including excellent functional knowledge of spreadsheets (Microsoft Office/G-Suite), presentation tools, & familiarity with databases.
• A dedicated "Can Do" attitude & team focus, committed to supporting colleagues & managing a diverse workload to ensure timely service delivery.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize & celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you & your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents & cultures
• Work-Life Balance: Enjoy a healthy balance between your professional & personal life, with a supportive environment that prioritizes your well-being & personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations & preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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