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Rent The Runway // designer dresses & accessories rental
 
Engineering, Full Time    Secaucus, NJ    Posted: Monday, May 16, 2022
 
   
 
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JOB DETAILS
 

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the worlds first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable & financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories & home decor from 700+ brand partners & has built in-house proprietary technology & a one-of-a-kind reverse logistics operation. Under CEO & Co-Founder Jennifer Hymans leadership, RTR has been named to CNBCs Disruptor 50 five times in ten years, & has been placed on Fast Companys Most Innovative Companies list multiple times, while Hyman herself has been named to the TIME 100 most influential people in the world & as one of People magazines Women Changing the World.

About the Team:

The Application Operations team is responsible for creating, enhancing, & supporting our proprietary solutions to unique business problems. The team consists of multiple groups of highly motivated, creative, & technically savvy engineers, testers, & product owners. These groups are responsible for end-to-end ownership of the products that fuel our round-the-clock warehouse operations with an exact focus on reliability, resilience, & scalability across the company.    

About the Job:

The Support Engineer will partner with Rent The Runways logistics operations leaders to ensure all issues are clearly documented & routed to the best team to resolve them. This position will be on the front lines for improving the operation. On a daily basis, you will partner in our fulfillment center to reduce friction due to operational issues & to keep our operations running smoothly. 

What Youll Do:

  • Manage & use multiple tools (APM, Splunk, Jira, Excel, 3rd party, & proprietary) to ensure all applications are running correctly. 
  • Handle operations software-related tickets & fix all associated issues
  • Ownership of applications in the production environment, provide technical support for our applications systems & respond to general questions & trouble tickets in a timely manner.
  • Collaborating with development teams to learn & develop as a subject matter expert for Warehouse Operations applications.
  • Through working with various development teams you will research, diagnose, troubleshoot & identify potential solutions for how to resolve issues in the logistics operation, customer service application, e-commerce & mobile applications.
  • Work with 3rd party vendors on technical issues & projects
  • Identify issues with orders, systems or the logistics operation & report all issues to product managers & tech teams
  • On-call support rotation across various time zones including teams in USA & Ireland
  • Triage & manage incidents, write up incident reports
  • Build reporting/dashboards to help monitor catalog metrics 
  • Ensure a consistent approach to change management of production applications, in line with defined processes.
  • Create & update process & technical documentation & manage Jira Confluence

About You:

  • Strong interpersonal & communication skills 
  • Bachelors degree required: engineering, computer science, management concentration is a plus 
  • 1 - 3 yrs experience in application support engineering or related field is a plus
  • The desire to learn & expand mindset with a demonstrated initiative to learn new technologies
  • Demonstrated analytical, troubleshooting, & research skills with the ability to take responsibility & ownership
  • A driven mindset to solve problems excellent in multitasking & managing multiple priorities & the ability to work with an agile team & follow through on projects to completion.
  • Have a passion for simplification, efficiency & process improvement.
  • Effective communications to help solve technical & data issues 
  • Basic Excel, SQL, Splunk, Python, Java,  Scripting, Github and JIRA knowledge

Benefits: 

At Rent the Runway, were committed to the wellbeing of our employees, & aim to create a workplace that fosters both personal & professional growth. Our inclusive benefits include, but are not limited to: 

  • Paid Time Off including vacation, paid bereavement, & family sick leave - every employee needs time to take care of themselves & their family. 
  • Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention. 
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, & have some fun! 
  • Exclusive employee subscription & rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!). 
  • Comprehensive health, vision, dental, FSA & dependent care from day 1 of employment - Your health comes first & weve got you covered. 
  • 401k match - an investment in your future. 
  • Company wide events & outings - our team spirit is no joke - we know how to have fun! 
  • Hybrid Work - when our corporate employees return to the office post COVID they will have the option to work remotely 2-3 days a week, in accordance with Company policies. 

COVID-19 VACCINE REQUIREMENT:

RTR is requiring all US corporate employees to be fully vaccinated for COVID-19 in order to work in person, unless an employee requires a reasonable accommodation for medical or religious reasons.  If you believe that you may require an accommodation, please apply for any roles that interest you & if hired, you will receive information on how to request a reasonable accommodation after your start date. RTR will evaluate all such requests in accordance with Company policy & applicable law.   

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 & over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing & characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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