Please note: candidate must currently reside in the UK & be able to work in the UK without sponsorship.

What Youll Do:

The Venue Manager will oversee all aspects of property management while delivering a best-in-class hospitality experience to clients & guests. Youll play a key role in the success of etc.venues by Convene, through clear leadership & successful management of the venue, ensuring that annual business targets are met & the venue achieves consistently high levels of service standards & delivery. 

Key Responsibilities 

The Venue Manager will oversee all aspects of Convenes product offerings inclusive of meetings (hybrid & physical) reception & workplace amenity operations as well as directing, implementing, & maintaining the service, AV/Technology, event operations, & culinary philosophy. 

Operations 

• Alongside the regional management, establish the strategic operating plan for Convene to achieve financial, & quality goals & survey scores.
• To understand & commit to the achievement of a successful operation, through the provision of high-level support to all the venue team.
• Oversee & coordinate the setup & execution of all functions with the Service, Event Operations, AV/Technology, Customer Success, & Culinary departments at either single locations or multi-unit complex locations.
• To ensure that all aspects of building management including health & safety, maintenance, & continuous improvement are efficiently managed.

Sales/Marketing/PR  

• To work closely with the regional sales team to implement a strategy for the development of existing & new businesses.
• To ensure the effective use of good commercial skills, through the ability to negotiate, sell & develop strong client relationships at all levels.
• To represent the venue at all local & corporate networking functions. 
• Work with regional sales & revenue teams to ensure accuracy in Salesforce & strategic planning efforts to maximize space usage.

Personnel  

• Manage property payroll & ensure all property payroll reports are accurate prior to approval & that all employees are compensated properly for their time.
• To ensure that there is a highly motivated & effective team of employees who deliver consistently high standards within their level of expertise.
• Ensure the development & training of all new & existing staff is a primary focus at all times & that all HR systems are adhered to.
• To uphold the values of Investors in People, through the provision & evidence of good practice at all times. 

Finance 

• To be responsible for producing an annual business plan for the venue.
• To work closely with regional management to prepare, justify, & monitor all annual income & expenditure to meet the annual targets.
• To implement a prudent & efficient purchasing policy in line with the company guidelines.

Strategy 

• To ensure the effective implementation of the venue strategy & to support & contribute to the overall company initiatives.
• To undertake allocated projects associated with any short-medium term strategies of either a venue of a business-wide nature.
• To take a proactive & strategic approach to managing the venue.

What We Look For: 

•   Demonstrated ability to lead & develop other team members
•   Experiencing leading an operations team
•   Previous pre-opening operations experience advantageous 
•   Ability to work effectively with clients
•   Flexible & long hours sometimes required
•   Basic knowledge of Audio/Visual equipment setup & usage
•   Willingness to roll up your sleeves & work alongside your team to get the job done
•   Commitment to a high level of service delivery
•  Eagerness to build a team from the ground up

Who We Are:

etc.venues is an established leader in urban day conferencing with venues across the United Kingdom in London, Manchester, & Birmingham, & in the United States in New York City. The company was recently acquired by Convene, a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces, growing its global network to 39 locations across nine cities & creating the largest single provider of dedicated premium meeting & event venues in the U.S. & UK.  Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Ares & RXR Realty among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/      

Were Here For You: 

At Convene, youll receive:

You'll Receive: 

• Internal & external training & development
• 25 days annual leave plus bank holidays, & company sick pay
• Subsidised fitness membership
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Employee wellbeing support & personal advice programme
• Subsidised eye care
• etc.venues Family lunch - fresh, healthy 'brain food' during your daily one-hour break

To view our job application privacy notice, please visit: https://www.etcvenues.co.uk/job-applicant-privacy-notice

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

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