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Rapp // innovators, integrators & implementers
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RAPP Chicago is looking for a Director of Technology (DevOps) to join our award-winning Technology team.


We think too much marketing isnt us. Its mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas & ambitions. Its one size fits all & its dull.

When it comes to individuals, were fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations. And we commit to doing this in every aspect of our work for clients & their consumers.

We actively foster an inclusive workplace where diversity & individual difference are valued & leveraged to achieve the agencys vision. And most importantly we value every individuals well-being.

We are Fiercely Individual.


At RAPP we are fiercely focused on the individual & how we can create value from every individuals experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action & customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists & Creatives know how to get it to them.

RAPP is an integral part of Omnicoms Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, & data & marketing scientists across 40 global markets. 


As a DevOps Lead, your role serves as a key player in Technology solutions for our clients & within the agency. You support your team in facilitating software development/delivery process & operations.  From setting up a continuous integration/delivery environment to speeding up software deployment & release process, to Architecting overall, comprehensive, & efficient infrastructure practices.


  • Lead a team of DevOps/DevSecOps Engineers in the implementation of infrastructure, security & tools that are needed for delivery of software applications & services.
  • Collaborate with Platform Leadership in analyzing, executing, & streamlining DevOps practices.
  • Develop strong relationships with our development teams to evaluate projects feasibility, effort & technologies required.
  • Introduce new tech stacks for experimentation while maintaining a controlled delivery process.
  • Interact with our clients technology stakeholders to understand their internal dependencies & push the best solution for their digital eco-system.
  • Research & investigate technology solutions that could help to resolve operational or business challenges & demonstrate their efficiency by putting together proofs of concept & sharing these with the team.
  • Thoroughly research & troubleshoot technical issues. Derive pragmatic, effective solutions, resolve issues & document the resolutions.


  • 8+ years of experience in infrastructure, development, architecture, & operations role.
  • Experience with architecting DevOps solutions for a complex cloud native environment.
  • Hands on implementation of CI/CD using tools such as Jenkins, CodeCommit, CodeBuild, CodeDeploy or equivalent.
  • Hands on implementation of Cloud Native environment using AWS, familiarity with GovCloud would be a bonus.
  • Container (Docker) based micro service development environments on Kubernetes, on AWS.
  • Strong experience with services such as AWS RDS, EC2, ECS/EKS, S3, API Gateway, Bastion Hosts, messaging (Kafka), identity & security management (IAM, Cognito, Okta etc.), Configuration & Secret Management (Secrets Manager, Config, SSM, KMS etc.)
  • Experience with networking & CIDR management.
  • Immutable architecture components & manage artifacts using tools such as Artifactory.
  • Health management & monitoring using different tools.
  • Experience setting up VPCs, private/public subnets, security groups, NAT gateway, Transit gateways etc.
  • Experience with administration, set-up, & maintenance of EC2 instances.
  • Experience with declarative configuration management tool(s) like Chef, Salt, Puppet etc.
  • Experience with infrastructure automation using tools like Terraform, CloudFormation etc.
  • Experience with security practices like code static/dynamic scans, encryption, firewalls, DDoS attack prevention etc.
  • Experience w/ SCRUM/Agile methodology.
  • Ability to work collaborate with developers, project managers, QA team to enable them in the development process.
  • Able to thrive independently given direction & objectives. Strong requirements gathering skills.
  • Creative problem solving.
  • Personal drive to meet deadlines & deliverables is a must.
  • Excellent oral & written communication skills. Effective at a whiteboard.
  • Effectively lead the team & inspire them to achieve goals through innovation, quality & excellence.
  • Recognizes the value that different perspectives & cultures bring to an organization & seeks to understand those different perspectives & cultures.
  • Contributes to a work culture where differences are valued & supported.
  • Is sensitive to cultural norms, expectations, & ways of communicating.

Hybrid work schedule. Preferably commutable distance to Chicago office location.  

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections & collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits. For more information regarding Omnicom benefits, please visit A reasonable estimate of the salary for this role, at the time of posting, is $150,000 - $180,000. This range is specific to Chicago & multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience & training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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