Viators mission is to bring more wonder into the world. To bring extraordinary, unexpected, & forever-memorable experiences to more people, more often, wherever theyre traveling, wherever they are. In doing so, Viator elevates thousands of businesses, large & small, along the way.

With Viator, theyve experienced the best of the worlds oldest cities, & rediscovered their hometowns through new eyes. Theyve faced their fears ziplining across the jungles of Costa Rica, hot air ballooning above Turkeys Cappadocia, & trekking through the glaciers of New Zealand.  Over wine-tasting & walking tours, theyve reunited with family & friends after COVID-enforced separations.

Were the largest marketplace of our kind: a single place where travelers can book more than 300,000 tours, experiences, & activities.

Were used by millions of travelers to find everything from walking tours & wineries, to cooking classes & catamarans, to sailing & spelunking, to bus tours & breweries. Our hundreds of thousands of experiences are in nearly every country around the world. And our team is international, too.  We have people in Singapore, Sydney, Oxford, London, Lisbon, Reykjavik, Boston, San Francisco, & more.

The Viator Platform product team is seeking an experienced & enthusiastic Principal Product Manager to join the team on a mission to place Viator at the center of the Experiences ecosystem by solving the complex underlying problems of the industry by building unmatched capabilities & leveraging the exponential problem-solving power of an open ecosystem through robust APIs. You will be part of a dynamic, fun, & energetic team where you can immediately make meaningful contributions & grow as a product management professional.

In this role you will work at the core part of our platform, developing capabilities in the areas of inventory management. Rather than creating a singular offering for one group of customers you will focus on building an ecosystem that enables others to create exponential value. 

What you will do

• Lead key initiatives on pricing & availability within inventory management
• Build new capabilities or optimize existing products to drive the business forward against established revenue & growth goals & ensure its done in a scalable & flexible way
• Build investment cases for your product in collaboration with product leadership
• Define success metrics, KPIs & monitor ongoing product performance, taking action where necessary to improve performance
• Set the delivery plan & roadmap for your product, prioritizing deliverables & activities for the team to best achieve the stated business outcomes
• Lead collaboration with engineering, marketing, legal, & other teams on cutting-edge technologies
• Develop innovative solutions to complex problems by collaborating across regions, product areas, & functions
• Partner with experience teams to expand our ecosystem through a set of robust APIs

What were looking for

• Must-haves

Expertise (The What)3+ years as a Platform or API Product Manager (6+ years overall as a PM) working in a technology-heavy role, including crafting the vision & strategy for the APIs or platforms you built

• A successful track record of partnering with engineering teams to build large-scale API systems & frameworks, with a deep understanding of API technologies as well as technical governance (standards, compatibility, lifecycle management, monitoring)
• Confidence to participate in very technical discussions & to push back on engineering & others when appropriate; the ability to drive consensus & commit even when all parties dont agree
• Experience breaking down & sequencing implementation of complex platform solutions into discrete milestones to demonstrate rapid value creation   
• Experience measuring the impact of platform work, identifying sub-optimal decisions, & pivoting when necessary
• Undergraduate degree
• Collaborative Work Style (The How)
• Insatiable curiosity to understand the needs of customers (other Viator teams) & their customers (travelers & operators) by leveraging quantitative & qualitative data
• Ability to engage with diverse viewpoints, manage competing stakeholder needs, identify opportunities, generate multiple solutions, articulate underlying assumptions, prioritize solutions, experiment, & de-risk 
• Proven experience inspiring cross-functional teams to deliver innovative solutions
• Success communicating upward & outward about the bigger picture, trade-offs, & delivery timelines
• You raise the bar for other PMs around you
• You strive for excellence, but crave feedback & acknowledge & examine your mistakes so that you are continuously learning

• Nice-to-haves
• Coding or software development experience
• Experience working in two-sided marketplaces
• Experience working with database & data science
• Masters degree in a technology or business related field

f you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.

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