WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration & workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, & we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market & define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU

The Cloud Engineering organization provides is the enabler for our service owners .  As part of the charter, the Telemetry team is responsible for providing telemetry tools (metrics, distributed tracing & Real User Monitoring), the data pipelines & the overall experience enabling Box engineers. The Telemetry team also helps educate product, infrastructure, & systems teams on how to appropriately monitor features & services they own, provide visualizations for monitoring distributed systems, give guidance for reducing operational overhead, & supports the delivery of unmatched availability to our customers.

We need a leader with the experience of having designed, operated, & implemented telemetry frameworks at a very large scale, & well versed in the operation of scaled architectures. You should have deep operational knowledge of distributed systems & how to avoid limitations through innovative design.

From collecting telemetry data to making system health visible, your team will empower engineers, & executives to use data to improve the health of our systems & the experience of our customers.

WHAT YOU'LL DO

• Champion adoption of best-in-class Telemetry tools (Prometheus, Chronosphere, OTEL, SignalFx) for engineering teams.
• Provide guidance for metrics & APM tooling, monitoring & alerting, & distributed tracing.
• Architect scalable frameworks for efficient Telemetry adoption & infrastructure handling billions of metrics daily & millions of transactions per minute.
• Collaborate with product teams to define the Telemetry platform roadmap aligned with business objectives.
• Lead technical design discussions within & across teams to ensure building the right Telemetry systems.
• Cultivate a culture of Telemetry excellence & best practices across Box.

WHO YOU ARE

• 3+ years of experience managing & leading telemetry/data engineering teams
• Experience growing & managing diverse, talented, global engineering teams.
• You act like an owner & strive to do work you're proud of, both technically & in your team interactions.
• You are able to inspire other people to work with you, & you enjoy mentoring & coaching others.
• Expertise building strong relationships within & across peer teams that foster deep engagement & delivering key technologies.
• Passionate about solving hard problems using data-driven solutions.
• You take a Product-centric approach to everything you build, ensuring availability, performance, user experience & security are core components.
• Experience translating business needs into engineering opportunities focused on scale, performance, reliability, efficiency, & product velocity.

Box lives its values, with community & in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays & Thursdays. Your Recruiter will share more about how we work & company culture during the hiring process.

Head-over-heels about this role but not sure you meet all the requirements? Apply anyway! Studies have shown that women & people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, & inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY 

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, & any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity & independence of people with disabilities & is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, & we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation & beyond.

Notice to applicants in Los Angeles: Box, Inc & its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc & its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.