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HelloFresh // meal kit delivery
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About the Role

Job Location: Toronto HQ (110 Spadina Ave, Toronto, ON) AND 50% of the time they will travel between DCs & hubs across the country

Schedule: Monday to Friday 8:30am - 5pm

As the Senior Manager, FSQA you will ensure that all HFCA sites (Distribution Centers & Hubs) Nationally, have full compliance with CFIA regulations, Food Safety programs, Quality Programs, BRC Standard requirements, & HF Internal Audit standards. You will lead the practice of maintaining the highest level of food safety & quality for our products. This role will be located at HQ in Toronto & will need to travel between Distribution Centers & Hubs all over Canada.

What you will be doing:

  • Responsible for hiring, training, development, training, performance review, & calibration of direct & indirect reports at HelloFresh DCs across the country.
  • Implementation of new & updated processes at the DCs & distribution hubs including communication of changes & timelines to DC management, pre-launch training, monitoring the effectiveness of roll-outs, providing feedback on potential areas for improvement, etc.
  • Responsible for DCs in preparing for & leading internal & third party audits, ensuring corrective actions are implemented & RCAs are conducted for all non-conformances in a timely manner.
  • Responsible for food safety complaint follow-ups & escalations, maintenance & improvement of FS & Quality KPIs, implementation of HACCP & Food Safety Programs, & box transit test program across all DCs.
  • Owner of ingredient quality improvement projects for DC operations while working in close collaboration with the Quality & Technical team.
  • Support food safety risk assessments & root cause analysis on ad-hoc issues identified at the DCs as well as cross-department projects related to product improvement.
  • Support business strategies & expansion/improvement projects by working in close collaboration with a solution-oriented approach with cross functional teams.
  • Continually strive to meet & improve HelloFreshs protocol for achieving the highest level of quality & food safety.
  • Lead & support local, national, & North American strategic FSQA initiatives, driving continuous improvement initiatives at all levels.
  • Other duties as assigned.

At a minimum, you have: 

  • Post-secondary education in Biological or Food Sciences, or equivalent work experience (at least 7 years) in a similar role within food manufacturing, assembly, or distribution
  • Strong knowledge of federal & local government regulations with a strong familiarity of the SFCA/R.
  • In-depth knowledge of food safety systems & HACCP principles & experience implementing & maintaining HACCP plans
  • Experience in managing teams,  implementing & standardizing programs across multiple sites.
  • Background in food microbiology is a major asset
  • Internal & external audit experience (CFIA, GFSI standard (BRC/SQF)
  • Proven project management experience including demonstrated change management competency
  • Excellent organizational & time management skills
  • Strong leadership & communication skills
  • Energetic, enthusiastic, committed with a can-do flexible attitude & solution oriented approach to problem solving.
  • Embrace change, challenge & working in an autonomous way
  • Strong passion for food is a must! 

What youll get in return:

  • Competitive salary & health benefits
  • 75% discount on HelloFresh or Chefs Plate weekly box subscription
  • High impact work to help feed thousands of families in Canada
  • Opportunity to learn & grow
  • Work with a hard-working & supportive team

Working Conditions:

Its no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!


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