On our path to becoming the world's favorite way to shop, we're assembling an unparalleled global talent network, accelerating individual careers, & disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases & finances, so they can do more of what they love. We're in search of global talent eager to embrace a hypergrowth atmosphere & defy their own expectations.
We're revolutionizing shopping. Next up? Your career.
About the job.
We connect with our customers. We are problem solvers. We deliver quality.
As a Customer Service Associate at Klarna you will work with other people - our Klarnauts - sharing the same focus: Customer Obsession. You will serve Klarna's customers in the best possible way in our different channels (email, chat, phone) & always strive to reach for a solution. You will collaborate with teams across Klarna such as Customer Service (B2C & B2B), Office Services & Fraud & Compliance. The role differs based on the team but will include customer-facing & back-office responsibilities such as: