Sign up for our awesome New York Tech Events weekly email newsletter.     EVENT DETAILS Join the community for an evening of interactive discussion led by Customer Success industry experts. This is the final panel event of the year that ties it all together, brought to you by Mergeable & SuccessHacker. Learn how industry experts carved out world class CS departments as their companies scaled. Gain a better understanding of how to leverage Business Outcome Management as a foundational pillar of your Customer Success strategy. Connect with hiring managers & CSMs looking for their next roles. Agenda: 6-6:30p Networking & refreshments 6:30-7p Business Outcome Management: The Missing Customer Success Core Competency? presented by James Scott at SuccessHacker 7-8p Panel Discussion - Lessons Learned on Scaling a Customer Success organization from leaders at Stash Invest, Algolia, Affinio, Updater, & Clarity Money 8-8:30p Q&A Additional Details: We all know that Customer Success is about delivering outcomes for customers. Sounds simple in theory but, like many things in life, it's much harder to do in practice. James Scott of SuccessHACKER will explore this core competency & share a methodology to help organizations better operationalize the capture, management, & delivery of customers' desired business outcomes. At the end of his presentation, you'll have a better understanding of how to leverage Business Outcome Management as a foundational pillar of your Customer Success strategy.