| |
Is Customer Success Just An Extension Of Support & Sales?
|
| With Matt O'Boyle (Customer Success Mgr, Intercom), Quentin Delame-Lelivre (Head of Customer Success , Arturin), Gilles Samoun (Founder/CEO, Salesmachine), Susan Moore (Success Track Enterprise), Jonathan Chemouny (Relationship Mgr Enterprise, Intercom), Alix Dumarest (Head of Customer Success , Kolsquare). |
| Qonto, 33 Rue la Fayette, Paris |
|
Apr 28 (Tue) , 2020 @ 06:30 PM
| |
€15 |
|
|
|
|
|
|
|
|
| |
| DETAILS |
|
We are happy to welcome you to the first Parisian Saastock which will be held on Tuesday March 10, 2020, from 6.30 p.m. to 9.30 p.m., to talk about Customer Success: is this an extension of sales? Support? Both? Or a new practice to invent?
The function of Customer Success is relatively recent and, therefore, still has very different realities from one company to another.
From an extension of existing professions to the creation of a new profession, the speakers & participants of our panel will share with you the origins, successes & obstacles encountered by the Customer Success function in their companies.
speakers:
Matt O'Boyle , C ustomer Success Manager, Intercom
Customer success, from "support on steroids" to "strategic partners"
Quentin Delame-Lelivre , Head of Customer Success , Artur'in
How the Artur'in team developed around a strategy of customer success low touch
Gilles Samoun , Founder & CEO , Salesmachine
Description to come ...
panel:
The place of Customer Success in the organization (vis--vis sales, support, C-level)
Moderator:
Susan Nabeth Moore
Participants:
Jonathan Chemouny , Senior Relationship Manager, Enterprise, Intercom
Alix Dumarest , Head of Customer Success , Kolsquare (Brand & Celebrities)
Other participants to come.
Networking:
At the end of the presentations & the panel, we will be happy to invite you to a cocktail (drinks & petit fours offered by our sponsors, Intercom, Qonto & Salesmachine :-)). This time will allow you to get to know the speakers & other participants & will help you strengthen your network of peers & local Customer Success experts! Do not miss this opportunity.
|
|
|
|
|
|
|
|
