| |
|
Rise Of Support Engg & AI
|
| With Dean Sliney (Head of Support Engg, Mintlify), Susana de Sousa (Head of Community, Plain), Lucca Psalia (Head of Customer Engg, Bland), Youmna Sirgi (Head of Ops, Plain). |
|
Jun 29 (Mon) @ 05:00 PM
FREE
| | Venue, To Be Announced, SF
|
|
|
|
|
| |
| Register |
|
|
| |
An evening with support engineers & technical support leaders on what the job actually looks like now, & which parts of it AI is taking over.
Description
The support role has changed more in the last few years than in the previous twenty. At the best infrastructure & AI companies, support engineers read stack traces, ship fixes, build internal tools, & talk to customers - often in the same afternoon. And AI is reshaping the job again: agents now handle more of the first-line work, changing what humans spend their day on & what good support even means.
We're bringing technical support leaders together for an honest conversation about the day-to-day - what a week actually looks like, how teams are structured, which parts of the job AI is taking over, which parts are getting harder, & where the role is heading. Food & drinks after, plus plenty of time to meet others doing the same work.
Who should attend
Anyone thinking hard about support - whether you run a support team today or you're a founder setting it up for the first time.
Run of show
5:00 - Doors open, drinks & mingling
5:45 - Welcome & intros
6:00 - Panel discussion
6:45 - Audience Q&A
7:00 - Food, drinks & networking
8:00 - Wrap
Panelists
Dean Sliney - Head of Support Engineering @ Mintlify
Lucca Psalia - Head of Customer Engineering @ Bland
Susana de Sousa - Head of Community @ Plain
Moderated by Youmna Sirgi - Head of Operations @ Plain
Food & drinks provided.
----
Plain is AI support infrastructure that enables B2B teams to build anything - no-code or all-code. Meet with the team here!
|
|
|
|
|
|
|
|
