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EVENT DETAILS |
AGENDA:
6:30pm - Doors open (PLEASE DO NOT ARRIVE BEFORE 6:30!)
6:30-7:00pm - Social
7:00-8:00 - Talk + Q&A
8:00-8:30pm - Social / Wrap Up
Thanks to Stack Overflow for sponsoring pizza/beer & venue.
Ending knowledge frustration: Creating a low-context DevOps culture to encourage learning & make DevOps work more enjoyable!
Speaker: Thomas A. Limoncelli
Abstract:
Problem: Knowledge frustration is when siloed knowledge blocks you from doing your job. Yes, you can escalate or bother another coworker, but wouldnt it be better if you had the instructions you needed when you needed it? Knowledge frustration is common for new people getting up to speed, experienced people moving between projects, & oncall engineers that receive an alert theyve never seen before.
Solution: In this talk, Ill show how to use the anthropology concept of high-context/low-context societies to eliminate knowledge frustration on DevOps/SRE teams. The result is improved productivity, continuous improvement, & a more enjoyable work environment.
Edward T. Hall was an American anthropologist who coined the phrase high-context culture, a culture where there are many unspoken rules. One must know a large amount of context to survive. Low-context cultures have the rules explicitly stated. This model describes engineering teams as well.
This is a talk about how to create a low-context culture where documentation is created incrementally, maintained continuously, & available just in time. Eliminate the Ill document it later syndrome.
SPEAKER:
Tom manages the SRE team at Stack Overflow (Stackoverflow.com) in New York City. He is an internationally recognized author, speaker, system administrator & DevOps advocate. His latest book, the 3rd edition of The Practice of System & Network Administration (http://the-sysadmin-book.com), launched in 2016. He is also known for The Practice of Cloud System Administration (http://the-cloud-book.com), & Time Management for System Administrators (OReilly). In 2005 he received the Usenix LISA Outstanding Achievement Award. Previously hes worked Google, Bell Labs / Lucent, AT&T & others. His blog is http://EverythingSysadmin.com & he tweets @YesThatTom.
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