The best agile teams thrive on conflict, embracing it will help you have more productive sprintsand a better product. This isnt just for scrum masters, its for everyone on the team.

If youve ever needed to have a tough conversation with someone but the thought of doing it stressed you out, this talk is for you. Maybe its for a teammate who drastically overstepped. Or possibly you've wanted to bring up a problem at work & don't know how to approach it. Maybe your product owner constantly interrupts you & undermines your credibility. Please join us as Californian, dog-lover, & Pivotal designer, Josh Mauldin (@joshuamauldin), offers help by giving you tools you can use to navigate sticky situations.

The approach hell share is based on building & maintaining psychological safety by employing tactical empathy & other concepts. He's used & refined these techniques in conflict himselfand also coached others through conflicts using these same techniques.

By attending this talk, youll learn a framework that provides powerful, practical techniques for handling almost any scenario youd find yourself inwe'll even talk through real life examples.

At the end of the talk, youll walk away with tools you can use immediately. Theyll help you get your message across clearly without the conversation (or you) going to pieces.

Takeaways

- Learn a tactical framework to prepare for & have tough conversations
- Know how to maintain psychological safety for both sides so you can keep talking even if it goes sideways
- Understand how to get to the heart of the issue by asking the right questions
- Gain an understanding of when its not worth it to continue & how to proceed after that