New Store Opening

Job Status: Full-Time

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, youll use your professional skill set & product expertise to create incredible experiences for customers. Whether youre helping longtime Warby Parker fans or first-time wearers, youll leave them excited & confident about our glasses. (Our frames are really special, after all. Take a peek at how theyre made.) Acting as both a coach & team player, youll lead your stores Opticians & jump in to consult customers as needed. Our ideal candidate is a lifelong learner whos able to embrace challenges, foster an encouraging work environment, & help Warby Parker grow. Sound like the job for you? Read on!

What youll do:

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take & record measurements, adjust & fit eyewear, & execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements & requests
• Use your expertise to explain prescription terminology & product offerings to customers

Leadership responsibilities

• Report to the Store Leader, working together to anticipate staffing needs & oversee Optician Apprentice Program participants
• Manage a team of Opticians by giving & receiving feedback, holding ongoing development conversations, & leading by example on the floor
• Uphold exceptional service standards when working with customers & implement retail experience programs that increase their loyalty & engagement
• Stay up to date with HR policies & procedures to promote a productive, safe culture in the store & leverage company resources to increase employees engagement & job satisfaction
• Support general store systems, inventory databases, & business operations

 Who you are:

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) whos been in a management position for 2+ years
• A strong leader & mentor who exhibits model behavior, drives optical metrics, & adheres to strict optical standards
• Able to operate with a high sense of professionalism & open-mindedness when making decisions on behalf of the team
• Passionate about the eyewear & retail industries
• A clear & effective communicatoryou can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• Detail-oriented, organized, & capable of prioritizing tasks & responsibilities for yourself & your team in a fast-paced, ever-changing work environment
• Someone who takes your work very seriously, but not yourself 
• Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry
• And more (just ask!)