Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

AV Systems Engineer, New York City

Join our rapidly expanding team & be at the forefront of revolutionizing how we connect & collaborate. We're seeking a passionate & driven AV Systems Engineer to play a crucial role in maintaining & optimizing our cutting-edge integrated AV systems for Convenes New York City region. This isn't just a support role; it's an opportunity to directly impact our dynamic workplace & contribute to seamless communication across our portfolio. The AV Support Engineer will report directly to the AV Systems Manager.

What Youll Do: 

We are seeking a New York City-based AV Systems Engineer to join the AV Systems/AV Support team at Convene who will assist in supporting our New York City region. As a hybrid employee, the AV Support Engineer will be tasked with routine & critical support of worldwide AV systems within the Convene portfolio. This position reports to the AV Systems Manager & collaborates within the AV Engineering department in our efforts to troubleshoot & maintain, research & develop, & commission & certify the companys integrated AV systems. 

The ideal candidate for the position will have working experience & functional knowledge of integrated AV systems, including video distribution & control systems. Knowledge of live event audio/video operation fundamentals is desired, but not a prerequisite. A keen interest in developing or honing AV integration programming skills (audio DSP, Acoustic Echo Cancellation, Crestron control systems, etc) is highly beneficial.

What Youll Do:

• Manage remote & in-person work orders using internal ticketing system
• Claim work orders voluntarily or receive assignments from AV Systems Manager
• Maintain frequent communication with senior engineering & operations staff
• Report results, ask questions, & raise new issues
• Relay costs, scheduling, & instructions to staff & external vendors
• Complete additional tasks as needed
• Supervise third-party AV integration workers on-site
• Understand & perform internal Quality Assurance procedures
• Ensure proper completion of external work orders & new property openings
• Maintain up-to-date knowledge of Convenes integrated AV Systems & the commercial AV industry at large
• Work closely with AV Systems staff & on-site AV Operations team members to ensure systems are maintained & operational with as little disruption as possible
• Responsible for responding in a timely manner with a hospitality-focused disposition to assigned support tickets on our internal ticketing system, & maintaining the same professional mindset when assigned to AV support tasks in-person as needed

What We Look For: 

• Minimum 2-4 years of experience as AV Installer/Technician for integrated systems
• CTS Certification Ideal
• Professional interest & experience in AV Control Systems, Digital Signal Processors (DSPs), & AV over IP (AVoIP) technologies; Crestron, Biamp, Extron, & Cisco training/certifications are ideal, for example:
• Knowledge of testing, troubleshooting, & Quality Assurance/commissioning of integrated AV systems
• Fundamental knowledge of Networking & topology of networks as relates to AV (IP Addresses, VLANs, IGMP, etc)
• Ability to visualize & describe a signal path of audio, video, control, & networking 
• Experience operating or troubleshooting audio soundboard mixers, such as Yamaha TF3
• Working understanding i.e. good ears for recognizing issues with gain, EQs, filters, AEC
• Working understanding i.e. good eyes for recognizing small, subtle issues with AV wiring
• Proficiency with Mac & Windows operating systems
• Learn & execute AV Engineering processes & requirements, such as correct labeling of support tickets, creating/organizing/relaying status of long-term projects on Jira kanban board, & certifying correct completion of work orders by external integrated AV companies
• Working knowledge & experience in any & all of the following:
• Working experience in AV installation tasks, such as: 
• Ability to navigate AV software to download/upload AV Code
• Ability to travel up & down ladder repeatedly during the course of a day
• Ability to lift 50 lbs 
• Ability to lift & install product overhead in ceiling
• Visual acuity to terminate cables
• Service & Hospitality-focused mindset
• Some travel required

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $90,000  Salary Max: $100,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather. It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers. With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

Were Here For You: 

At Convene, youll receive:

Health & Wellness

• Excellent health coverage for you & your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being & support for everyday life
• Fertility & family planning through Kindbody

Time Off & Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support & Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

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