MEDIA DIRECTOR, SOCIAL 

As the Media Director, Social you are responsible for the management, leadership & evolution of the online social for a group of Critical Mass accounts. This role will be responsible for Owning key client relationships for all aspects of paid social ensuring trust in agency & team to drive data-driven results

Client Management 

• Assisting Director with receipt & disseminating ongoing client deliverables as well as ad hoc requests
• Running point on long term strategic plans respective of the clients business goals including but not limited to annual & quarterly planning, QBRs & EOC reports
• Facilitating & leading in person meetings on a monthly/quarterly basis to build & maintain a deep-rooted partnership driving excitement for paid social opportunities
• Leading the development & execution framework of innovative paid social media plans respective of client objectives
• Demonstrating ability to present strategies, plans & pitches to all level of clients
• Bringing new proactive ideas to help meet client goals & grow business

Team Management 

• Developing, training, coaching & motivating team of Assistants, Strategists, & Supervisors
• Fostering the highest level of understanding of the inner workings of the account & client needs to be able to provide continued direction to the junior members of the team
• Establishing oneself as the social media expert & act as a resource for advisory for the team
• Continually working with Director to identify gaps in resources & reallocate based on client needs
• Helping design & driving excellent quality control checks & ensure they are adopted & implemented
• Driving ongoing communication & processing between internal as well as external stakeholders to collectively attain client objectives
• Working closely with the supervisor to properly manage teams bandwidth, redistributing work as needed
• Working closely with the supervisor to help prioritize tasks fluidly based on client direction
• Demonstrating appropriate judgment through proper escalation & strong problem-solving skills
• Prioritizing & managing priorities & ad-hoc requests to ensure they are executed on time & to client expectations by entire client team

Strategy & Analytics 

• Possessing capability to tell a story through analyzing & applying data trends
• Constructing data driven decks that display performance & optimization/future planning considerations
• Recommending innovative strategic & media tactics consistent with media & content briefing
• Building & maintaining strong relationships with vendors, including Facebook, Twitter, LinkedIn, Snapchat, etc.
• Working closely with the Digital & Strategy leads to foster synergies between social & digital opportunities
• Proactively seeking out for media opportunities and/or industry news to develop sharp & up-to-date approach to media planning, & disseminate across the team
• Working together with the management to identify & grow incremental business opportunities
• Helping identify test & learn opportunities in line with client business objectives

You have:

• 7+ years of experience in a complex, technical product environment, including at least 3 years of management experience
• In-depth understanding of social media campaign management & optimization practices
• Experience leading large accounts within an agency in an integrated fashion (collaboration, data-sharing, co-leading efforts focused on client satisfaction, growth, performance vs KPIs)
• Exceptional ability to manage & develop a cohesive team in a fast-paced environment while maintaining a high level of stress tolerance
• Excellent relationship-building with internal & external stakeholders
• Ability to thrive in start-up environment with high client demands
• Strong communicator & presenter, able to present & articulate persuasive & cohesive presentations & points-of-view
• Highly analytical & creative mind in strong communication skills with experience in building & managing a team through a use of excellent communication & interpersonal skills.
• High levels of integrity, autonomy, & self-motivation

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible! Our new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration & team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.