As the Group Product Manager within our Commerce organization, you will lead the development of core CRM capabilities that empower Squarespace merchants to effectively manage & grow their businesses. Youll play a key role in an organization powering hundreds of thousands of merchants & driving billions of dollars in GPV.

Our Marketing Tools team enables merchants to build lasting customer relationships through personalized communication, targeted campaigns, & seamless data management. From customer segmentation to outreach & engagement, this team ensures merchants can connect with their audiences, drive repeat business, & scale with confidence.

In this role, you will manage a team of PMs & align a unified vision across the squads supporting our CRM capabilities. Your primary focus will be acting as a coachdeveloping talent, fostering collaboration, & ensuring teams deliver meaningful value to our users. At times, you may also dive deeper into the work, providing hands-on guidance to help the team drive results when needed.

You will report to the Product Director of Marketing Tools. This role is open to either of our New York City or Dublin, Ireland offices (hybrid 2-3 days per week).

You'll Get To...

• Directly manage product managers & provide coaching & support to grow their careers & deliver value for our customers
• Establish a clear vision for these two groups that roll up to the broader Squarespace vision
• Guide product developmentfrom conception to launchof the products & product solutions in your scope
• Build relationships with engineering & design leader counterparts, team members, UX researchers, & product analysts to create extraordinary products
• Partner with marketing to launch new products, with customer operations to develop excellent support for merchants, & with analytics to monitor engagement & evaluate product success
• Build internal frameworks for defining team strategy & lead opportunity sizing projects
• Independently assess product tradeoffs, develop a comprehensive roadmap, explain a clear viewpoint on a product direction, & gain stakeholder support
• Develop high-level insights about your product area by conducting research, data analysis, customer interviews, & usability testing
• Set OKRs for your teams with your engineering & design counterparts
• Seek out opportunities to promote your team's work

Who We're Looking For

• 7+ years of product management experience, managing software products from creation through launch & iteration
• Direct experience managing product managers
• Direct experience building CRM products is strongly preferred
• Deep experience with user research best practices
• A nuanced understanding of the methods of modern product discovery, product delivery, & user segmentation
• Experience communicating product updates, milestones, & progress to internal & external partners with the ability to align different teams around achieving business goals & outstanding user experiences

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Fertility & adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave & up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch & snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $185,500 - $270,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, & location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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