Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What youll do

The Associate Account Manager is responsible for servicing all aspects of customer accounts & relationships, a critical role. He/she will oversee all aspects of campaigns across kick-off, implementation, launch, reporting & billing. The Associate Account Manager will work closely & collaboratively with Sales, Implementation, Product Management, Engineering, & Finance teams to deliver world-class customer service & solutions to market.  The Associate Account Manager plays an integral role in recommending & implementing strategies for driving ongoing client product needs & will be responsible for educating customers about all aspects of the DoubleVerify product suite, & how products can be leveraged to meet their goals & objectives.

Deliver Operational Excellence & superior service across your accounts 

• Establish & maintain regular client touchpoints, including QBRs, monthly office hours, feature update meetings, & educational sessions, while conducting strategic conversations at each interaction & providing timely updates to the manager on new information.
• Share reporting with clients & identify any inconsistencies within their data based on goals & KPIs. 
• Identify common questions, trends & challenges: establish an action plan to improve knowledge retention for specific clients 
• Build & nurture strong client & team relationships through excellent communication, while leveraging organizational & time management skills to efficiently meet client deadlines. 

Customer Retention throughout the year

• Identify potential churn risks & escalate immediately to the appropriate internal stakeholders

Time Management & Efficient Task Completion    

• Perform a monthly audit of your entire book of business & present it to your manager by the third week of the following month, providing updates on the status of accounts revenue, relationship, hygiene, & any next steps. 
• Maintain AM dashboard on a weekly basis, ensuring all audit tasks are on track
• Upload all client related documents including reporting, marketing updates, & education sessions in Salesforce   
• Completion of all internal tracker & status documents within designated timeframes, showcasing effective prioritization & consistency of excellent quality in all tasks
• Ensure to provide regular updates to clients, partners & internal stakeholders as needed & see through every issue until resolved (providing confirmation to all parties)

Who you are

• 1-3 years overall work experience
• 1-2 year of experience in Sales or Account Management with an understanding of the online advertising industry
• Bachelors Degree from an accredited institution
• Exceptional command of Microsoft Excel & PowerPoint
• Self-motivated, independent thinker & a team player, who will hit the ground running.
• Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, & consistently perform in high-pressure environments.
• Outstanding written & verbal communication skills, capable of conveying issues clearly, making points concisely & ensuring successful overall communication channels.
• Ability to interact & communicate effectively with all levels of management including senior executive level.
• Organized with a rigorous attention to detail, drive for excellence, & a positive can-do approach. 
• Passion & desire to play a key role in driving a new business to success in the advertising technology space.
• The following are preferred qualifications, but not required -

• • Experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform. 
  • Experience with Ad Serving technology is preferred, but not required. 
  • Comprehensive understanding the online media marketplace.
  • Experience managing online media products & technologies such as experience with creative trafficking, campaign management, or ad serving.

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $43,000 to $91,000. This role will also be eligible for bonus/commission (as applicable), equity, & benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!