Job Status: Full-Time

Warby Parker is searching for an Associate Store Leader to help drive our retail operations & provide top-notch customer service. (At other brands, you might see similar roles called Associate Store Manager.) We rely on our talented Associate Store Leaders to use their exceptional leadership skills & business savvy to support their team's performance & drive the store's success. In this position, you'll work closely with the Store Leader to build a team of service-minded Managers, Opticians, & Advisors, all while executing processes & procedures that ensure a consistently wonderful Warby Parker experience. Sound like your cup of tea (or coffee, or yerba mate)? Read on!

What youll do

• Embody & communicate Warby Parkers values & brand philosophy to customers & teammates alike
• Support the Store Leader in efficiently running your location's operations within our ever-growing Retail landscape
• Manage scheduling, time-off, & payroll for all Advisors
• Act as the in-store troubleshooting expert for our point-of-sale system
• Oversee inventory management & processes
• Coach our Systems & Operations team members through skills development & process trainings
• Conduct team members' biannual performance reviews with the Store Leader & Sales Manager
• Implement initial & ongoing learning & development programs for the store team
• Provide the absolute best service to each & every customer
• Continually offer direct feedback & support to your teammates on the sales floor
• Create an inclusive workplace culture by treating all teammates & customers with respect

Who you are

• Backed by 2+ years in a management role at a customer-focused, operationally excellent retailer
• Confident leading a team, selling, overseeing operations, & driving financial performance
• An entrepreneurial spirit who expects the unexpected & takes calculated risks to deliver results
• Successful holding others (and yourself!) accountable & establishing trust among direct reports
• Exceptionally organized & proactive
• A collaborative team player with strong interpersonal & communication skills
• An out-of-the-box thinker & resourceful problem-solver when faced with challenges
• Able to create & share a compelling vision that inspires & motivates your team
• Unflappable & positive, reflecting Warby Parker's core values in your behavior & attitude
• A top performer in previous roles
• Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry
• And more (just ask!)