Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey. 

Convene, a global industry leader in premium meeting, event, flexible office, & membership spaces is seeking a Service Supervisor who will assist in leading the Hospitality Service Team at our 1221 Avenue of the Americas property in New York. As a Service Supervisor, you will be responsible for ensuring the success of all programs while maintaining a high quality products & service levels. The Service Supervisor will report directly to the Service Manager & the General Manager

What Youll Do: 

• Supervise & set up the service of culinary in a quick & efficient manner to participants & ensure that it follows the Program Execution Order
• Supervise the service team & support staff including setup, utilities, maintenance, & security
• Coordinate culinary service between the culinary team & service team
• Monitor inventory & keep culinary informed of accurate counts
• Enforce all rules & regulations & ability to carry out all safety & emergency programs
• Follow & health & safety regulations & ensure sanitations & cleanliness of service areas
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front & back of the sit
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, & discreet manner
• Adhere to basic hygiene procedures & grooming standards
• Lead & perform duties of service technician during shift

What We Look For: 

• Minimum Bachelors Degree in Hospitality or related field preferred
• Minimum 2 years of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, & different service types
• Knowledge of food & beverage preparation techniques, health department rules & regulations, liquor laws & regulations
• Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping

Compensation: 

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job.  Job duties & responsibilities are subject to change based on changing business needs & conditions.

Full Time Hourly Rate: $25/hr with overtime eligibility

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces. With a network of 38 locations across nine cities in the U.S. & UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, & a warm & welcoming environment to create a turnkey solution for extraordinary meeting & work experiences. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Hudsons Bay Company, Ares, & RXR Realty among its investors & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/  

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge 
• 401K plan with company matching
• Professional development support 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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