This role is in the organization to support the delivery discipline in managing multiple deliverables for various small to complex projects.

The core expectation of this role is to define & scope projects of all sizes & complexities, lead the work & team with strong relationships across disciplines & engagement with clients.

Career Development is typically provided by Project Director [or above] but can be modified to suit an account and/or office location. This role may provide career development to emerging talent.

Nature of this role of role is that of a manager, emerging leader, & contributor.

Skills Developed 

• Proficient to mastery level skillset, with the ability to:
• Thoroughly understand client goals & objectives as it applies to each project
• Understand interagency relationships & manage integrated projects with OMC
• Lead by example, bring solutions forward as issues arise
• Provide work direction & mentor emerging talent
• Communicate & present scope, timelines, & project health in an effective, easy-to understand manner for small-complex projects
• Structure & lead status meetings, client reviews, & other stakeholder meetings
• Contribute to scoping, approach, team, & budget in pitch documents & RFPs
• Seamlessly transition among projects & competing priorities
• Operate with an objective perspective that keeps focus on business goals
• Maintain comfort in decision making, making changes, challenges, seeking a better solution & not accepting cant be done
• Identify team needed, properly secure, & staff projects at project & portfolio level
• Deeply understand the main forms of digital & traditional marketing & how they differ Understand the ways technology lives in projects, with a mastery level understanding of technology types (app, tech stack, platform, VR, automation, etc.), & able to manage medium to large sized projects with a technology component & mitigate risks
• Understand the ways media lives in projects, with a mastery level understanding of media types (paid, owned, earned + audio, video, social, etc.) & the ability to manage medium to large sized projects with a media component
• Collaborate to identify activities & deliverables, translate them to a high-level staff plan & estimate, & author a statement of work outlining activities, deliverables, assumptions, dependencies, & budget at project & portfolio level
• Identify investment/write off needs proactively & submit in proper templates & forums
• Track & report on budget burn & budget health at project & portfolio level

Notable Soft Skills

• Superb verbal & written communicator
• Excellent presentation & storytelling skills
• Excellent organization & time management skills
• Adaptable & flexible

Hard Skills

• Mastery level knowledge of collaboration & issue tracking tools such as Box, Jira, Confluence, Teams
• Mastery in completing tasks in office productivity tools such as Excel, Word, Keynote, & PowerPoint at a project & portfolio level
• Mastery in completing tasks with project management tools such as Tenrox, Smartsheet, & Halo/Abacus at a project & portfolio level

Activities Performed

• Lead & collaborate to ensure the work stays on brief, client needs & feedback are understood & addressed, & the work delivered is of high quality
• Lead a variety of small to large projects with budgets likely under $1MM & with teams of 20 or fewer
• Act as main POC for the clients, handling communications with the intent of client satisfaction
• Complete meeting notes & distribute to all team members, build basic-to-complex schedules, continue scoping & managing small-medium scale projects, begin leading projects that are not repeatable
• Own budget management for all projects
• Identify & communicate risk/implications & mitigation strategies
• Build strong relationships with the team across all disciplines
• Identify & act on organic account growth opportunities in partnership with Client Services
• Perform analysis & reporting on project health, attending finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized, write off %)
• Champion project management fundamentals across all assigned projects, across timeline, action logs, change logs, risk logs, appropriate kick-off & closure processes
• Facilitate (when appropriate) in project retrospective & sunsetting process
• Act as a beacon of best practice within the account & discipline
• Mentor emerging talent & provide career development aligned with CM expectations
• Be an active & visible presence in the office & online, shares at Town Halls, All Hands, Snack N Learns
• Actively & visibly champion the work & team
• Participate in global Project Delivery initiatives & bring forward ideas on how to improve processes & build community within the discipline

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible!  CM new hires & employees are the future of our organization, & we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration & team relationships.
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.