Who we are

DoubleVerify (DV) is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

About the role

DVs business-to- business (B2B) platforms, which encompasses a suite of robust, self-service tools accessible to customers worldwide, allows users to independently perform a variety of workflows ranging from activation to reporting. 

As a Technical Writer, you will produce & maintain client-facing documentation to support self-service workflows for clients globally. The documentation types range from glossaries & guides for reporting, how-to guides for self-service workflows, & documentation on utilizing DV services within third-party platforms. This role closely collaborates across Product Managers & business-facing teams including Account Management, Implementation & Sales Engineering teams within DV.  As an ideal candidate, you have experience in knowledge management & bring with you learnings & best practices so that you can hit the ground running.

This role is based in NYC & sits within the Customer Experience team. 

What youll do:

Communicate complex materials & concepts in an appealing & effective manner to both internal & external users of varying technical knowledge, in the DV voice

• Write, publish & maintain high-quality help content including -- user guides, online help, analytics glossaries, training materials & product release notes
• Collaborate with Account Managers, Implementation Managers, Product Managers & Marketing, at peer level as support to senior team, to produce effective documentation & messaging & promote new features

Who you are:

• 3 -5 years of relevant work experience writing online help & and user interface messaging, preferably in a web production environment
• Demonstrated ability to come up to speed quickly on a new project, balance multiple tasks, & provide quick return on documentation projects
• Strong ability to clearly & succinctly communicate complex concepts to novice end users
• Strong written & verbal communication skills, including the ability to edit & proofread materials
• Cross-functional experience working with client-focused teams 
• Demonstrated ability to multitask & work with little supervision
• Experience using FreshDesk, Document360, Postman, GitLab, Docusaurus (or other API documentation tools) & Pendo -- a plus
• Knowledge of Markdown & HTML-- a plus
• Must be able to provide writing samples
• BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience
• A can-do attitude & a willingness to learn 

Hybrid / in office 3 days a week.

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$72,000-156,000]. This role will also be eligible for bonus/commission (as applicable), equity, & benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!