The mission of the Squarespace Commerce team is to provide sellers with the tools they need to build & grow their business on Squarespace. With our priority focus on service sellers, we have an exciting roadmap of work ahead to help service sellers connect with their customers & seamlessly deliver the services & hospitality they strive for.

We are looking for a UX Researcher to support research within Squarespace Commerce. You will support across the Commerce team but embed with teams each half to drive high-priority work. You will work closely with product owners to guide the direction & influence of Research - staying involved with the product teams & training their colleagues to maximize their ability to understand & act upon customer needs.

You will report directly to the UX Research Manager working out of our NYC headquarters 2x a week.

You'll Get To

• Lead end-to-end strategic research while simultaneously rolling your sleeves up on tactical research, including concept & usability testing.
• Shape thought leadership in a specific product / feature area, champion this feature & the underlying customer needs.
• Build & nurture partnerships with cross-functional partners including product managers, designers, data scientists, analysts, customer support, & engineers.
• Build a toolkit of quantitative & qualitative research methods & fluency in business metrics to build & prioritize a research roadmap.
• Present to leadership & find compelling ways to illustrate research findings in order to influence stakeholders & product roadmaps.
• Identify patterns in research happening across teams & establish core insights that impact ongoing prioritization.
• Advocate for research within the organization & on your teams by guiding stakeholders toward the best areas of study, methodologies, & a shared understanding of our users.
• Own multiple projects at one time from briefing to release with support & coaching.

Who We're Looking For

• 5+ UX Research work experience. Previous education & training taken into consideration.
• You are continuing to grow your craft, but bring a deep toolkit of research methods, knowing when & how to apply different methods & customize them to teams' needs & constraints.
• You have experience creating & owning research processes end-to-end & influencing product & teams' direction at a leadership & team level.
• You have experience with market research / working with marketing teams.
• Ability to create & lead mixed method research studies & also instruct Non-researchers on research fundamentals & best practices when conducting lightweight research.
• Ability to provide focus & direction to multiple stakeholders when faced with ambiguity & technological constraints.
• Basic familiarity with analytics & quantitative research & comfortability working with quantitative research partners.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums including medical, dental, & vision
• Supplemental Life & Disability Insurance plans
• Fertility & adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave & up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch & snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $118,500 - $165,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, & location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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