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Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?
About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes & providing them with the platform & network needed to create value from old processes like procurement, invoicing, payments, & workflow. We recognize that business is both messy & social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.
Team
The Professional Services team at Tradeshift are the foundation of our customer relationships. Integral to customer success & closely aligned to our product teams, we're looking for new Tradeshifters to join our Professional Services team & work with our customers by providing help to scope, architect & structure customer engagements.

Job Description

Role
You'll team with Professional Services Engagement Managers to ensuresuccessful enterprise customer implementations. You'll help your teamdesign the best possible technical solution for the customer
What a day is like:
Deliver technical demos & trainings for internal/external useInterface with customer team members in Procurement, Finance, IT, & Shared ServicesTeam with Product, Customer Service Engineering, Support to identify & resolve blockers.You're a key contributorto the development of Delivery Team'smethodology, knowledge base, & tools.

  • Own & drive success of 2-3 global enterprise customer implementations at a time
  • Manage customer executives in Procurement, Finance, IT, Treasury, & Shared Services
  • Consult with customers on how to implement best Marketplacepractices, integrate with their procurement solutions, & get the most value from our solution
  • Coordinate across Sales, Relationship Management, Product, Support, Customer Engineering & Professional Services to achieve customer success
  • Leading workshops & managing work streams i.e. design, build, test, train, go-live
  • Contribute to the development of Professional Services methodology, knowledge base, & tools
  • Mentor other Professional team members
Qualifications

You're perfect for this role if:
You're a technical minded individualwho is excited toinfluence the future enhancements of the Product. You provide confidence to clients by articulating the solution & how it would be implemented. You're skilled, efficient, resourceful & a tenacious problem solver of technical issues.
You also:

  • Master's degree Preferred
  • 5+ years experience consulting and/or implementing software in the enterprise space
  • Procure-to-Pay & e-Commerce business process & solutionexperience
  • SME within Marketplace & e-Commerce an advantage
  • Comfortable leading discovery & design conversations around Marketplace & e-Commerce
  • Skilled & respected communicator, consultant, & influencer
  • Self-starter who is resourceful & not afraid to make decisions
  • Data Driven to make customers successful, regardless of challenges or obstacles
  • Consultant skilled at helping customers adopt best practices & standardization
  • Solves problems methodologically & skillfully
  • Organized & demonstrates time management skills
  • Understands business processes & the interaction with IT systems
  • Has a clear interest in, & acumen withtechnology
  • High energy; thrives in complex, challenging & sometimes stressful situations
  • Comfortable being responsible for customer success, even though all variables are not completely within your direct control (e.g., customer resources)
  • Ability to travel 30 to 60 days a year (i.e. 2 to 5 days per month)
Additional Information

Location: Paris, France.
Our office in Paris offers employees challenging work & the freedom & autonomy that allows them to truly have an impact on their projects. Each employee has a voice, & their hard work pays off. No good work goes unnoticed.
Culture
Our culture began day one when three Danes poured their brains, heart, & guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride & passion. One day you might find us having a ping pong matchin the middle of the work day, & then you'll find us handing off projects to colleagues in different time zones so we can continue progress around the clock.
TradeShifters come from various backgrounds & nations, & we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, & welcoming teammates from all walks of life.
We value diversity & we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Why you might like working here:

  • You love autonomy & the freedom to get your work done how you want
  • You like sharing your opinions & feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, & guts.
  • Career & professional development opportunities
  • A competitive compensation package + equity

All your information will be kept confidential according to EEO guidelines.

 
 
 
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