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Hi, we're Oscar. We're hiring a Product Manager, Service Operations to join our Product team.
Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role
Oscar Product is an innovative, fast-paced team using technology & design to revolutionize healthcare. Our work on tech spans several areas: building innovative consumer experiences, technology & infrastructure, expanding into new markets, creating better ways for healthcare providers to interact with patients, & optimizing internal operations & processes. We work alongside a talented set of technologists with Product, Engineering, & Design to form a tight-knit, high-performing team.
As a Product Manager, Service Operations, you will drive & manage the products we produce to support our Service Operations teams. You will be a quick learner, able to learn & understand many complex domains like claims & payments. With an eye for optimization, you will work with stakeholders to explore & discover the right opportunities to prioritize, work with designers & users to understand their workflows & devise solutions with your team that move the needle on key metrics.
You will report to a Group Product Manager.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture & our mission. This is a hybrid role in our New York City office. You will work part of the time in the office & part of the time remote / work-from-home. #LI-Hybrid
Pay Transparency:
The base pay for this role is: $131,200 - $172,200 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants & annual performance bonuses.
Responsibilities
- Define & execute on the vision, strategy, & roadmap for product investments that power platforms
- Define OKRs & KPIs to measure business & operational impacts, & relentlessly identify improvements
- Collaborate with engineers, product managers, & operations partners to gather insights on user needs & ship innovative functionality that improves operational & financial efficiency goals
- Articulate crisp & thorough requirements & clearly communicate them across stakeholders, incorporating data & user research insights
- Problem solve issues across teams to quickly diagnose root cause & move to resolution factoring in trade-offs on speed, scalability & quality
- Spearhead complex initiatives with ability to influence without authority. Manage timelines, cross-functional team accountability, & risk identification
- Compliance with all applicable laws & regulations
- Other duties as assigned
Qualifications
- 4+ years of experience collaborating cross-functionally among engineers, designers, operations experts, & others in a Product Management or Product Management-adjacent role.
- 2+ years of experience in driving rigorous prioritization processes.
- 2+ years of experience with tech systems & understand basic technology infrastructure such as backend services, database relationships, & leveraging database tools such as SQL.
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives..
Pay Transparency:
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience.
Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.
Reasonable Accommodation:
Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
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