Why SevenRooms 

Through meaningful experiences & innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry.  We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

Our mission matters now, more than ever.  Our guest experience & retention platform empowers restaurant & hospitality operators around the world to take back control of their business, deliver on world-class guest experiences, & revitalize their business to grow even stronger from where they were before the pandemic.  We believe our technology delivers solutions that operators need to restore & enhance their businesses, while also rebuilding the communities where people live & work.

We invite you to take a seat at the table, share your voice & perspective, & contribute as an owner to help us grow further than we have ever imagined.  We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

The Team & Role 

We are looking for an Accounts Receivable Manager to work closely with our Customer Success, Sales, & Finance teams by actively communicating with customers while resolving client issues related to billing & services at SevenRooms. You will also help to introduce new processes that make the Finance team more efficient & ensure that the team continues to scale effectively. This role is essential in advancing our mission to provide best-in-class customer support to our clients & helping SevenRooms grow overall Live & Paying ARR. 

In this role, you will approach your work with empathy, integrity, & a desire for continuous growth - having a natural curiosity to understand the potential obstacles our clients might face & how we can remove them. Most importantly, youll be motivated by our clients & internal partners happiness; providing billing & business solutions to make their lives easier!

What Youll Do

• Oversee collection efforts for our customers by working directly with Sales & Support Functions
• Build Process & Share Learnings: Analyze payment data related to contract structures, client types, & market regions. Document & share learnings with Finance, Sales & CS leadership to help influence contract terms, incentive structures, & processes to ensure best practices are followed to improve customer experience. 
• Lead & improve upon the current process for reporting on Accounts Receivable operation metrics & ensuring Quality Assurance
• Client Accounts Receivable Support: Resolve customer queries via email & phone in a prompt manner to ensure the highest level of customer satisfaction.
• Sales Accounts Receivable Support: Work with our sales team to improve internal processes & transparency, including knowledge sharing about client communications & appropriate expectation setting. Serve as the connective tissue between the Sales & Finance Departments.
• Documentation: Document problem resolution steps across all clients.
• Prioritization: Identify, organize, & prioritize issues based on the severity of customer impact.
• Customer Advocate: Provide meaningful feedback from clients to our Customer Success, Finance & Product teams to improve workflows.
• Assist with our communications cadence for complex customer Accounts Receivable & Billing requests & inquiries
• Maintain & implement best-in-class practices to streamline processes, leverage systems, & identify further process automation opportunities

Who You Are 

• 4+ years experience in accounts receivable or billing support role, ideally B2B SaaS
• Familiarity with Zendesk, NetSuite, Salesforce, or similar support platforms.
• Proficiency with Excel & large-data analysis & reporting
• Proficiency with payment gateways integrated with ERP is a plus (we use Adyen)
• Excellent verbal & written skills, including the ability to develop concise & well-organized summaries of complex analyses
• Experience working with multiple stakeholders & managing external partnerships
• Highly-collaborative, positive, go-getter attitude
• Detail-oriented with problem-solving abilities
• Comfortable working in a fast-paced startup environment; ability to juggle multiple questions, requests, & practicing excellent follow-through techniques
• A proactive team player who can also work autonomously

What We Offer

• A fresh start with a flexible & independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax & recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, & the option to work anywhere at any time.
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner & working together to build an outstanding company.
• The salary range for this role is $85,000.00 - $95,000.00. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, & business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, & determinable.
• Comprehensive benefits package: We offer a full slate of benefits for our employees & their families: comprehensive medical, dental, & vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, & unique wellness offerings including One Medical, Spring Health, Carrot, & Headspace.
• Employee programs & recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You'll receive an additional quarterly dining credit to use towards SevenRooms clients & a unique milestone reward for every year you're a part of our team.
• Opportunities for training & professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development & advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.