Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

We're seeking a Hospitality Coordinator to join our Operations team in NYC. The Hospitality Coordinator will report directly to the General Manager.

What Youll Do:

The Hospitality Coordinator supports many aspects of the meetings, workplace & studio offerings at dedicated locations in accordance with Convenes vision, mission & values including our core principles.

• Greet & welcome all guests upon entry into a Convene property; approach all encounters with guests & employees in an attentive, friendly, courteous & service-oriented manner 
• Check in guests with proxyclick & show reception/nourish area
• Problem solve requests at welcome desk & escalate inquiries as needed 
• Liaison with Operations Team along with WorkPlace Members (if applicable); assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
• Effectively communicate via verbal & written correspondence with all level of employees & clients; exhibiting GRIT in all interactions 
• Keep Welcome Desk & coat room clean/organized; responsible for badge printing & stocking of materials
• Escort meetings guests when needed
• Orchestrate & set-up Surprise & Delights for WP Members and/or Site Tours
• Develop & maintain positive client relationships 
• Assist Service Manager & Chef with scheduling & administrative responsibilities
• Create & maintain positive relationships with building management & landlord partners 
• Order office supplies
• Manage lost & found
• Assist with service execution; set-up & breakdown, support during peak periods
• Assist with coordination for setup & execution of all functions with the Service, Production, Technology, Customer Success & Culinary departments
• Work dynamically & prioritize departmental functions to meet deadlines
• Comply with Convene standards & regulations to encourage healthy, safe & efficient operations in adherence to best practices & requirements from DOH, FDNY, OSHA, CDC & local guidelines, etc.
• Ensure Standard Operating Procedures & Brand Standards are being adhered to & support any updates accordingly when applicable
• Basic knowledge of Audio/Visual equipment set up & usage
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, Powerpoint, Excel) 

What We Look For: 

• Minimum 2 years experience in hospitality 
• Ability to work effectively with clients
• Flexible & long hours sometimes required
• Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation: 

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job.  Job duties & responsibilities are subject to change based on changing business needs & conditions.

Full-Time Hourly Rate: $28

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience, & other relevant factors. 

Who We Are:

Convene is a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces. With a network of 38 locations across nine cities in the U.S. & UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, & a warm & welcoming environment to create a turnkey solution for extraordinary meeting & work experiences. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Hudsons Bay Company, Ares, & RXR Realty among its investors & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/  

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge 
• 401K plan with company matching
• Professional development support 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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