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Unqork // enterprise software
Product, Full Time    New York City    Posted: Thursday, February 11, 2021
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Unqork is the no-code platform that's pioneering a new way for companies to build, deploy, & manage complex enterprise-grade applications. At this moment, Fortune 100 companies are using Unqork to create & deliver software without writing a single line of code.

Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals. Together we're creating a massive paradigm shift in the way software is built. If you want to have a hand in defining the future of application development, we want to hear from you.

The Opportunity:

The Technical Writing Project Manager will drive key aspects of our instructional design, product, & solutions initiatives.  The ideal candidate is resourceful, has the drive to take ownership of complex tasks & projects, customer-focused & team-oriented, & has the ability to build strong relationships with key stakeholders, 

This role will report to the Head of Enablement of Unqork. 

What You'll Do:

  • Maintaining, grooming, & organizing technical writing tasks on the Jira backlog in preparation for upcoming sprints. This includes clarifying task requirements, setting of story points, assigning tasks workstreams & prioritization, etc.  Technical writing tasks include updates to video scripts, close captioning scripts, training materials, articles, user guides, & configuration guides. Creating new Jira tasks as required. This includes meeting with subject-matter experts from various teams to create clear requirements for the technical writers. This also includes monitoring our feedback loop.
  • Conducting regular backlog grooming sessions with Product, Solutions, & Instructional Design teams to prioritize their individual backlogs. And conducting grooming on internal or external client-raised tickets raised in relation to our feedback loop.
  • Conducting sprint planning, setup, & retrospectives.
  • Running weekly sprints & prioritizing the sprints backlog.
  • Triaging new Product, Solutions, & Instructional Design tickets automatically added to the backlog via the Enablement Content Request Form & a Needs Documentation event trigger.
  • Remaining current on new developments in the Unqork platform.
  • Providing regular & digestible sprint reporting.

What We're Looking For:

  • Experience with SaaS  - especially a growing organization with minimal structure.
  • Experience working with Jira in an agile (scrum) environment.
  • Strong interpersonal & verbal communications skills.
  • A structured approach, hyper-organized.
  • Experience managing multiple projects or workstreams & setting their schedules & priorities.
  • A proactive attitude & a focus on resolving problems & delivering results.
  • Background in requirements gathering & writing.
  • Experience working within a team setting.
  • Some familiarity with Madcap Flare & Central a plus.

Unqork is an equal opportunity employer & proud to be committed to diversity & inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

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