Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

AV Operations Specialist

Convene, a global industry leader in premium meeting, event, flexible office, & membership spaces is seeking a full-time AV Technician to join our Operations team at our Downtown Manhattan property. The AV Technician also known as the AV Operations Specialist will exemplify a passion for Hospitality, Events, & AV Technology along with being a proponent of cultivating a positive & inclusive employee culture. In this role, the AV Operations Specialist will partner with & report directly to the General Manager as well as the Technology Manager.

We are looking for candidates who are available to interview & start in a new position as soon as possible.

What Youll Do:

The AV Operations Specialist provides & supports all services used to deliver technology to our customers & associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, & basic lighting for different types of meetings & events. The AV Operations Specialist works closely with customers & the AV Management Team to deliver an excellent meeting, conference, & working experience. The person in this role also works directly with the property & event teams to deliver excellent client experiences.

• Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, & hardware.
• Evaluation & troubleshooting of personal computer hardware & software, peripheral devices, mobile devices, & network component problems.
• Pre-program coordination with property teams, & the AV Operations Manager, ensuring that all their technological needs are met & in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, & vendors.
• Attend PEO, Pre-Con, & pre-production meetings as needed.
• Support day-to-day floor operations, including set & strike, operating in room equipment, facilitating & supporting other AV Property Functions.
• Develop & maintain positive relationships with clients & assist with any reasonable requests during programs.
• Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Assist in any areas of daily operation.
• Participate in collaborative project efforts with both the technology team & other departments.
• Review all departmental SOPs on a quarterly basis.
• Maintain & uphold Convenes cultural standards
• Perform other duties as requested by management.
• Show initiative & drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

What We Look For:

• High school diploma/GED required; Bachelors Degree preferred
• 3+ years experience in supporting AV & IT equipment & computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays.
• Possess a basic understanding of Crestron & other central control systems.
• Basic knowledge of data networking principles, architecture, & applications.
• Experience in the basic installation, configuration, operation & administration of operating systems, applications & hardware for Macs, PCs, LANs, servers.
• Proficient in Microsoft Office & Apple iWorks suite of business applications.
• Flexible, long, & weekend hours sometimes required.
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance.
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to climb & work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls
• Lighting: Knowledge of Lighting Maps, lighting concepts, & lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools & equipment
• Hybrid: Familiarity with virtual meeting & event platform functions as well as livestreaming technologies including cameras, encoders, & lighting.
• Control: Familiarity with Crestron control systems & associated hardware

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Salary Min: $65,000 Salary Max: $75,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors.

Who We Are:

Convene is a global lifestyle hospitality company that designs & operates premium meeting, event, & flexible office spaces.  It is the largest single provider of dedicated meeting & event venues in North America & the UK with a network of 39 locations across nine cities; Convenes portfolio of brands includes etc.venues, Club 75, & the by Convene label for bespoke locations in partnership with other organizations.  With a combined 44 years of experience, Convene brands bring hospitality & lifestyle into traditional commercial real estate assets, partnering with the industrys top landlords to deliver increased building value while also creating premium experiences for tenants.  The company counts Ares, RXR Realty, & Hudsons Bay Company among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by Inc. magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/.   

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge 
• 401K plan with company matching
• Professional development support 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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