For over two decades, weve worked with a steady stream of the worlds best brands like Nike, Apple, DirectTV, Nissan, etc. Were a global agency that remains true to our Canadian roots - were transparent, honest, passionate, & have a can-do attitude that our clients notice & appreciate. Our executive & global leadership team use an open & accessible management style to drive our success on all fronts: innovating our work & services, mentoring our talent, & ensuring we deliver industry-leading work. 

While the world knows us as a digital experience design agency, we think of ourselves as something more. If that sounds good to you then we hope you join us.

We are looking for a dynamic SVP, Client Partner to join the CM Executive team & an integrated cross-agency client-leadership team to create amazing work, drive a profitable business, maintain great team morale & deliver bottom-line results. The success of the entire team, client budget, profitability, & work quality start & stop with you. Youll build a successful team around a clients needs, skills & budget, always focusing on delivering excellence for your client.

You bring a professional & structured approach to business & strategy that reflects the culture, service, & capabilities of Critical Mass championing best-in-class work on behalf of the agency. You will be measured on the quality & value of your thought leadership, focus on innovation, your ability to nurture relationships at the senior most levels of the client organization, & your success at delivering account plans, targets, & business objectives. 
 

You Will:

   Develop & manage client relationships to be seen as a leader & trusted advisor balancing company & client needs
   Develop & communicate innovative, creatively brilliant, hardworking ideas that move the clients brand, business, & client/agency relationship forward
   Provide vision, inspiration, & strategic thought leadership to both the agency team, & the clients
   Drive innovation & continually push for fresh thinking & what is next with internal teams & platform partners
   Act as an escalation point for client issues & create opportunities for incremental services
   Focus on growing & training new senior leadership to tackle the future of the business
   Engage a multi-disciplinary & multi-agency leadership team to ensure work is meeting/exceeding client expectations
   Ensure a collaborative approach internally & across agency partners to ensure happy & productive working relationships
   Motivate CM teams through effective communication, leadership, & guidance
   Establish revenue forecasts/ targets for Critical Mass clients & manage team operations to ensure on-target utilization, revenue & proper skillset casting for shifting business requirements

You are:

   An industry leader with 15+ years of experience in Account Management experience in Digital Marketing, Advertising, and/or Technology Consulting disciplines
   A brilliant operator with demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, & Commerce Internet Technology
   A collaborative individual with proven ability to establish & nurture strong & productive client relationships from C-Suite downwards.  A trusted partner
   A strong communicator & skilled storyteller 
   Tenacious & brave at your core 
   Smart & nimble with an incredible work ethic.
    Someone who sets the bar high & holds yourself & others accountable   
   Willing to travel 1-2x/month

At Critical Mass, we value our employees & offer competitive compensation & benefits packages.  If youre looking for a challenging & rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible! Our new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration & team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.