Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

We are seeking a full-time, experienced AV Technology Manager to join our Operations team at our Downtown NYC property at 225 Liberty Street. This role will support our technical program planning & execution & will report directly into the General Manager. 

What Youll Do:

The Technology Manager provides & manages all services used to deliver information technology to our customers & associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting & basic lighting for different types of meetings & events. 

Technology Managers work collaboratively to deliver an excellent meeting, conference, & workday experience. They oversee AV Specialists in supporting/executing customer needs & help manage, train & lead specialists in personal, technical & career development/training. The person in this role also works collaboratively with our sales & production teams to ensure seamless execution for our clients. 

• The Technology Manager is responsible for Operations Management: 
• Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels  
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems & hardware; both in-house & client systems
• Coordinate with clients in advance to preprogram & ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Enforce adherence to booking guidelines, optimizing space utilization & revenue generation through audits & participation in weekly program execution order meetings
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members & vendors
• Attend planning & pre-production meetings
• Direct day-to-day floor operations of AV Specialists, including set & strike, scheduling, etc.
• Develop a weekly schedule for site execution & coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact & maintain positive relationships with clients & assist with any reasonable requests during programs
• Collaborate with the sales & planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event
• Thoroughly prepare & deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value & presenting a commitment to excellence & adaptability to industry dynamics
• Assist in any areas of daily operation 

• Responsible for Training & Development:
• Assist with developing a positive employee relations climate, including employee engagement, motivation & coaching
• Participate in collaborative project efforts with both the technology team & other departments 
• Participate in employee appraisals 
• Mentor AV Specialists to provide a consistent level of customer service
• Interview & hire prospective candidates for all positions in the department 
• Well-versed in the latest developments in the event industry & audio-visual trends to meet the demands of corporate conferencing seamlessly
• Review & stay current on all departmental SOPs on a quarterly basis

The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, & contributing to monthly & quarterly operations reports in conjunction with the location General Manager. 

• Review P&L/General Ledger reports for department/location ensuring accuracy 
• Approve & submit vendor invoices to Accounts Payable in a timely fashion 
• Participate in annual budgeting process for team members location
• Maintain & uphold Convenes cultural standards
• Perform other duties as requested by management

What we look for:

• 4+ years of experience in managing IT & AV equipment, as well as computer software systems
• Proven experience in leadership roles, including leading team members
• Customer service or hospitality experience preferred
• Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays
• Understanding of Crestron control & hardware endpoints
• Basic knowledge of data networking principles, architecture, & applications
• Experience in the basic installation, configuration, operation, & administration of operating systems, applications, & hardware for Macs, PCs, LANs, & servers.
• Ability to lead & manage team members effectively, collaborating with internal & external clients
• Familiarity with CRM applications

Physical Requirements

• Flexible, long, & weekend hours sometimes required
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time 
• Ability to climb & work on a ladder for lengthy periods of time 

Equipment & Technical Qualifications 

• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming 

IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate & troubleshoot hard/soft video codecs 

• Control: Familiarity with Crestron control systems & associated hardware

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $75,000  Salary Max: $82,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces. With a network of 38 locations across nine cities in the U.S. & UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, & a warm & welcoming environment to create a turnkey solution for extraordinary meeting & work experiences. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Hudsons Bay Company, Ares, & RXR Realty among its investors & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/  

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge 
• 401K plan with company matching
• Professional development support 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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