Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

What Youll Do:

The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, & control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the clients vision for their event is executed, & that the client is fully supported from kick-off to post-event. The Event Productions Manager acts as project manager & ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, & physical meetings products. The Event Production Manager lives Convenes values & exhibits our hospitality standards at all times.  

As the Event Production Manager, you will:

• Plan & oversee all aspects of meetings programs across our physical, hybrid & virtual products.
• Effectively communicate both verbally & written, with all level of associates, clients, & all Convene departments in an attentive, friendly, courteous, & service-oriented manner.
• Effectively listen to, understand, & clarify concerns raised by associates & clients.
• Serve as a pre-sales support function for our Sales team to advise on applicable deadlines & requirements to ensure a successful event. Work closely with Sales Department to prepare room diagrams & photos, & facility insights; assist relationship managers in getting clients through the contract phase 
• Schedule & host kick-off call with client.
• Develop event timelines, communicate & enforce all pre-production deadlines to clients.
• Serve as the primary point of contact for the client leading up to day-of event. Facilitate conversations to understand their needs for all aspects of their program including but not limited to culinary, service, & AV.
• Prepare & distribute all room diagrams
• Work closely with culinary & service team to finalize menus & timing
• Partner closely with our AV teams to ensure the clients AV needs are understood, communicated to AV Operations, & executed properly.
• Recommend and/or coordinate with third party vendors for event enhancements & experiences (florists, musicians, branding, linens, etc) as required.
• Host client Run of Show Review with AV Production team for Hybrid Events.
• Create & maintain detailed event documentation for each booking
• Track project timelines & status updates in Clickup.
• Responsible for the creation of PEOs (Program Execution Orders), program diagrams, & invoices for post-contract add-ons. 
• Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, & other collateral.
• Conduct pre-event & post-event debriefs for our internal stakeholders.
• Follow up with client with any post-event deliverables
• Conduct weekly regular PEO meetings with on-site operations teams.
• Provide status updates to internal & external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
• Supervise proper calculation of all program checks & ensure client approval & signatures 
• Ensure collection of all program balances 

What We Look For: 

• 3+ years in a customer facing role
• Prior experience in event planning & project management
• Comfort using web based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
• Familiarity with SaaS, event platform/video/web conferencing a plus
• Strong business acumen & staying cool under pressure
• Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
• Able to multitask, & obsessed with customer satisfaction

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $70,000  Salary Max: $75,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather. It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers. With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

Were Here For You: 

At Convene, youll receive:

Health & Wellness

• Excellent health coverage for you & your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being & support for everyday life
• Fertility & family planning through Kindbody

Time Off & Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support & Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

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