Squarespace is looking for a Senior Analyst to join our Marketing Analytics & Operations team, focused on CRM Measurement & Reporting. You will power our customer growth & retention strategy through analysis, measurement & reporting. The range of our outbound lifecycle marketing programs means you'll address complex questions that influence campaign effectiveness, audience strategy & outcomes.

This is a hybrid role working from our New York City headquarters (3 days per week). You will report to the Manager of our Marketing Services Analytics & Operations team.

You'll Get To

• Partner with in-house Marketing, Data Science & Engineering teams to translate our goals into analytical requirements, solutions, & insights
• Build self-service reporting tools to surface campaign results at scale & reduce time to insight & decision for CRM & its partners
• Measure the holistic impact of CRM incentives & touchpoints (e.g., email, push, in-product) on acquisition, cross-sell, retention & other outcomes
• Develop predictive models & analyses to shape audience strategy & improve targeting, personalization & engagement
• Present recommendations to partners across several levels
• Promote best practices among peers & partners

Who We're Looking For

• 5+ years in an analytics or data science role supporting CRM, lifecycle or retention marketing
• Experience influencing CRM strategy, planning & performance through data analysis, decision frameworks, & test-and-learn programs
• Experience building dashboards & working with large datasets using SQL; knowledge of dbt
• Experience applying predictive analytics (e.g., propensity modeling, clustering, lookalike audiences) for segmentation & targeting
• Experience using statistical tools like Python or R
• Knowledge of CRM processes, tactics (e.g., email, push, SMS, in-product) & platforms (e.g., Braze, Iterable, or Salesforce)

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums including medical, dental, & vision
• Supplemental Life & Disability Insurance plans
• Fertility & adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave & up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch & snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $105,500 - $170,200 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, & location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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