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This role sits within the Customer Experience organization & is an integral part of the CX Operations & Technology team, supporting the operational infrastructure & programs for peak team performance. As Program Manager, you will work closely with the team on the processes contributing to the efficiency of team data & workflows. While coding experience is not mandatory, a strong interest in technology & a systems-oriented approach are essential.
This role offers an exciting opportunity for individuals with combined passions of organized problem-solving, tinkering with platforms & the enterprise customer experience.
Roles & Responsibilities
- Own the maintenance efficacy, & iteration of tools & dashboards used to track workload & KPIs for Customer Success & Implementation teams.
- Work alongside the team on large scale initiatives planned to uplevel the CX organization & assist in the build out of solutions using tools in our existing tech stack.
- Partner with other program & front line managers within the CX organization to gather feedback & optimize existing workflows.
- Liaise with Revenue & Systems Operations teams to align on changes between interdependent workflows & assess impact on system updates.
- Project manage the teams sprint process via weekly standups, kanban board & release notes.
- Write & maintain technical documentation for the teams systems & tools for internal how-to & onboarding of new hires.
Required Skills & Qualities:
Familiarity with productivity & sales tools such as Salesforce, Airtable & Jira.
- Prior experience using no or low code tools.
At least 3 years of experience supporting operations in a high-growth SaaS or tech company.A proactive, collaborative & positive problem solving approach.
- Keen business & technical acumen, with the ability to understand technical concepts & their business implications.
- Systems-oriented approach with experience coordinating new processes & implementing change management.
- Strong written & verbal communication skills.
Bonus Skills:
- Familiarity with the sales & contract processes.
- Basic knowledge or a desire to learn automation tools (Zapier, REST APIs, scripting languages like Python & Node.js).
#LI-RS1
Targeted Base Salary Range: $61,200.00 to $93,500.00
The base salary range listed above is for candidates located in the U.S., including the New York City metro area.
At Vimeo, we strive to hire & nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment & a candidates home base.
Base salary is just one component of Vimeos total rewards philosophy. We offer a wide range of benefits & perks that appeal to the variety of needs across our diverse employee base! Other rewards may include bonus or commission, Restricted Stock Units (RSUs), paid time off, generous 401k match, wellbeing resources, & more.
About Us:
Vimeo (NASDAQ:VMEO) is the worlds most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better & bring ideas to life. We proudly serve our growing community of nearly 300 million users from creative storytellers to globally distributed teams at the worlds largest companies. Learn more at www.vimeo.com.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse & global community. Were proud to be an equal opportunity employer where diversity, equity, & inclusion is championed in how we build our products, develop our leaders, & strengthen our culture.
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