At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data & solutions empower over 4,300 customers globally, including industry giants like Google, eBay, & Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, & we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical & good people.

We're seeking a Customer Success Manager with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a trusted advisor, assisting our customers in comprehending their digital footprint compared to their competitors, while also uncovering opportunities & being our customer Digital Intelligence expert.

This role will report to our Client Services, Team Manager.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, & help them extract real business value, using Similarweb's platform, is essential to keeping clients engaged with Similarweb for years.

• The CSM is on the front line, bringing our platform & data to life for the client 
• The CSM drives user engagement, adoption of our platform & helps identify growth opportunities by addressing the clients pain points

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

• Lead, manage & expand long-term customer relationships; focus on understanding the clients KPIs to ultimately drive positive business outcomes 
• Act as a trusted partner & advisor to customers by providing actionable insights that will help clients achieve their business goals using our Digital Intelligence data
• Identify & mitigate churn risks, implementing proactive measures to retain customers & enhance their experience; ensure our users are engaged with the platform & understand the value (the so what?) it brings them towards achieving their goals
• Develop strong subject matter expertise across Similarwebs entire product portfolio 

 This is the perfect job for someone who:

• Solid understanding of the digital marketing space & trends 
• Client facing experience
• Strong relationship building skills ability to quickly build rapport & establish trust (both internally & with clients)
• Analytical & consulting mindset with the ability to turn data into a story 
• Experience producing high quality decks & client-facing materials
• Excellent problem solving & critical thinking skills
• Team player who can collaborate effectively with colleagues & business partners
• 2-3 years experience as an analyst/consulting/digital marketing (SEO, PPC, media planning)

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

The base salary range for this position in New York City is $74,800 to $123,640 + benefits including: medical, dental & vision insurance, 401K plan, potential equity, employee stock purchase plan & paid sick & parental leave.

In addition, this position is eligible to participate in the companys sales incentive plan, with a maximum target OTE of up to $148,280, depending upon the final terms of employment & achievement of established targets. 

Individual compensation is based upon a number of factors, including qualifications & relevant experience.

The base salary range above is for the New York City metro area, & could vary for candidates in other locations.

Why youll love being a Similarwebber:

Youll actually love the product you work with: Our customers arent our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said the product. Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

Youll find a home for your big ideas: We encourage an open dialogue & empower employees to bring their ideas to the table. Youll find the resources you need to take the initiative & create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, & offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings & happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether its Career Week, personalized coaching, or our ongoing learning solutions, youll find all the tools & opportunities you need to develop your career right here.

Diversity isnt just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity & experience. We believe our culture of equality & mutual respect also helps us better understand & serve our customers in a world that is becoming more global, more diverse, & more digital every day.

#LI-DC #LI-Hybrid