Hi, we're Oscar. We're hiring a Product Operations Manager I to join our Product team.

Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role

The Product Operations team unlocks Oscars ability to ship more products faster & better, which is critical to Oscars overall mission to use technology & design to refactor healthcare. The primary function of Product Operations is to execute & continuously improve processes leading up to product launch, as well as ongoing processes that have not been automated. 

Oscars work in tech spans several areas: building innovative consumer experiences, technology & infrastructure, expanding into new markets, creating better ways for healthcare providers to interact with patients, optimizing internal operations & processes, & lots more. 

As a Product Operations Manager I, you will work in partnership with a team of Product Managers, Engineers, Data Scientists and/or Designers to ship products more efficiently, serving as a critical partner to Oscars mission to use technology & design to refactor healthcare. You will serve as an expert within two domains, owning operational processes & working with leaders & stakeholders to identify opportunities for operational improvements within your domains. The first domain manages Plans & Benefits data for the insurance products we offer across all lines of business, & the second manages the Utilization Management tooling that deals with prior authorization ingestion & decisioning.

You will report to a Senior Manager, Product Operations.

Work Location

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture & our mission.

This is a hybrid role in our New York office. You will work part of the time in the office & part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency

The base pay for this role in the states of California, Connecticut, New Jersey, New York, & Washington is: $119,200 - $156,450 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants & annual performance bonuses.

Responsibilities

• Owns the execution of key product delivery processes and/or broader initiatives that scale & mature Oscars Technology teams.
  • Product delivery processes include: feature launches, bug triage & resolution, quality assurance (QA) planning & execution, & building/maintaining product & stakeholder feedback loops. Prioritizes processes within scrum teams to accomplish, improve, scale, & execute.
  • Broader initiatives impact multiple pods & may include roadmap administration, team productivity analysis and/or defining templates. Responsible for Collaborating with stakeholders to identify process improvements & partnering with business leaders & other stakeholders to develop & execute against a project plan for successful socialization & roll out.
• Build & maintain effective relationships with key stakeholders including, Product Management, Design, Engineering, & Data Science, to support effective collaboration & discovery of solutions to deliver on department programs & objectives.
• Independently analyze data & workflows to identify opportunities for process improvement.
• Design & implement process improvements that improve efficiency & quality.
• Create & maintain documentation to make processes sustainable & scalable.
• Apply project management strategies to ensure tasks are completed timely. When projects are not on track, proactively socialize required support with appropriate stakeholders to ensure outcomes can be met.
• Monitor success metrics to ensure applications and/or processes are meeting their KPIs.
• Compliance with all applicable laws & regulations.
• Other duties as assigned.

Qualifications

• 3+ years of experience working in a cross-functional role in technology or operations.
• 3+ years of experience working directly with engineers & designers.
• 2+ years experience working directly with engineering scrum teams.
• 3+ years of experience with common project management tools such as Jira or Monday.com. 

Bonus Points

• 5+ years of experience working in a cross-functional role in technology or operations.
• 1+ years of SQL experience (equivalent technical experience is considered commensurate).
• Experience proactively & independently identifying opportunities for improvements in process & execution, with a proven track record of implementing changes effectively.
• Experience navigating multiple stakeholders with competing priorities & making tradeoff decisions for your own work.
• Demonstrated ability to pick up technical concepts (e.g. SQL, software architecture, development pipelines).
• Experience using qualitative & quantitative insights to clarify decisions wherever possible.