The Learning Experience Designer & Facilitator is responsible for designing, developing, & delivering high-impact learning programs that support organizational goals & enhance employee skills. This role combines creative instructional design with expert facilitation to create engaging & effective learning experiences. The Learning Experience Designer & Facilitator will collaborate with cross-functional teams, subject matter experts (SMEs), & leadership to ensure learning solutions are aligned with business needs & modern learning practices. The primary focus area will be supporting the design & delivery of manager & leadership development initiatives.

You will report to our Learning & Development Manager & will be based out of our New York City office.

You'll Get To...

• Instructional Design & Content Development:
  • Lead the design & development of end-to-end blended learning programs, including workshops, learning paths & on-demand resources.
  • Apply adult learning principles & instructional design models (e.g. ADDIE & agile ) to create impactful learning experiences.
  • Develop assessments, activities, simulations, & other interactive elements that enhance engagement & reinforce learning objectives.
  • Ensure content is accessible & inclusive, leveraging diverse instructional methods to address various learning styles & levels of audience.
• Facilitation & Delivery:
  • Facilitate engaging in-person & virtual training sessions that encourage participation, collaboration, & knowledge transfer.
  • Serve as a subject matter expert & mentor for other facilitators, providing coaching & feedback to ensure high-quality delivery.
  • Adapt facilitation style to different audiences, including leadership, technical teams, & all-staff.
  • Facilitate team offsites & team effectiveness sessions that help teams align on purpose, priorities, & ways of working
• Learning Strategy & Needs Analysis:
  • Collaborate with leadership & stakeholders to conduct needs assessments & identify skills gaps.
  • Align learning solutions with organizational goals & skills needs, ensuring they address organization, team & individual performance improvement & long-term talent development.
  • Recommend learning interventions based on data analysis, research, & trends in the field of learning & development.
• Program Management: 
  • Provide ongoing program management support on all manager & leadership development programming. 
  • Create & maintain the manager development self-paced learning resources on the Intranet/Manager Portal. Work with partners (internal comms) & stakeholders (people teams) to ensure the effectiveness of the portal.
• Program Evaluation & Continuous Improvement:
  • Prioritize the learning effectiveness strategy & ROI of learning when designing learning initiatives. 
  • Measure the effectiveness of learning programs through participant feedback, assessments, & key performance indicators (KPIs).
  • Analyze learning data & metrics to continuously improve content, delivery methods, & learner outcomes. 
  • Iterate & enhance training & learning materials based on evaluation data & evolving organizational needs.
• Collaboration & Partnerships:
  • Establish & maintain partnerships with other L&D team members, with business leaders & within the people team. 
  • Provide consultative support in the form of instructional design, enablement/training strategy design & execution & facilitation (e.g. people team program roll-out support, team offsite facilitation, onboarding facilitation (step-in), etc.)
• Technology & Innovation:
  • Leverage our LXP & LMS, eLearning tools (e.g., 7Taps, etc), & virtual training platforms (e.g., Zoom, Google Meet) to deliver content effectively. 
  • Explore emerging technologies, such as AI-powered learning, & gamification, to innovate & enhance learning experiences.
  • Stay current on industry trends, sharing insights & best practices with the broader team.

Who We're Looking For

• Education:
  • Bachelors degree in Instructional Design, Education, Human Resources, Organizational Development, or related field (Masters degree preferred).
• Experience:
  • Minimum of 5-7 years of experience in instructional design, learning facilitation, and/or talent development.
  • Proven expertise in developing & delivering large-scale learning initiatives in a corporate environment.
  • Experience with LMS management & digital learning tools.
• Skills:
  • Strong knowledge of instructional design models & adult learning theories.
  • Excellent storytelling & deck-building skills with the ability to translate complex ideas into clear, engaging, & visually compelling presentations.
  • Excellent facilitation & presentation skills with the ability to engage diverse audiences.
  • Strong project management skills with the ability to manage multiple initiatives simultaneously.
  • Exceptional written & verbal communication skills.
  • Proficiency in learning technology tools (e.g., Articulate, Captivate, Rise, Storyline) & video editing software.)
  • Ability to analyze data & apply insights to improve learning outcomes.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Fertility & adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave & up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch & snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $126,500 - $203,550 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, & location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. 

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment 

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.