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Oscar Health // health insurance
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Hi, we're Oscar. We're hiring an Workforce Management Analyst to join our Clinical Operations team.

Oscar is the first health insurance company built around a full stack technology platform & a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role:

You will be responsible for real time monitoring of volume, staff performance, & systems as well as decision making authority to re-balance resources to achieve daily KPI success. You will focus on overall staffing & organizational analysis/optimization.

You will report into the Director, Clinical Operations.

Work Location: This position is based in our NYC office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings & events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $63,200 - $82,950 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program & annual performance bonuses.

Responsibilities:

  • Perform constant real-time monitoring of incoming volume, performance, pace to plan, & service level for multiple queues & work areas
  • Maintain understanding of business priorities & requirements & an expert understanding of Oscar's teams & systems
  • Make real-time decisions related to rebalancing staffing, adjusting queues & schedules to meet operational targets
  • Conduct retrospective analysis of staffing data to optimize & improve outcomes.
  • Be the primary point of contact regarding factors that impact staffing & service levels & same-day requests
  • Compliance with all applicable laws & regulations
  • Other duties as assigned

Requirements:

  • 2+ Years experience in workforce management, scheduling, or production planning within healthcare
  • 2+ Years experience using volume & production rate to determine capacity needs & create daily plans
  • 2+ Years experience performing data analysis & identifying root cause
  • 2+ Years experience with MS Excel (Pivot Tables, Formulas, etc.)

Bonus points:

  • 1+ Years Experience using WFM tools (NICE, InContact, Five9, Verint, etc.)
  • 1+ years experience in real-time workforce analysis
  • Experience creating & utilizing IEX / CXOne / inContact reports

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience. Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates & detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, & disclosure of applicants personal information as well as applicants rights over their personal information, please see our Privacy Policy.

 
 
 
 
 
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