Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places & experiences that bring people together. The company designs, develops, & operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations & beyond. We love bringing people together in person, & that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Service Manager

Convene Hospitality Group is seeking an experienced & dynamic Service Manager to help spearhead the opening & ongoing operation of Convene 555 Broadway, a vibrant new 32,000 sq. ft. venue in the iconic SoHo neighborhood. As the Service Manager, you will be directly responsible for establishing & driving the success of our conference, workplace, & amenity services, ensuring the delivery of a premium, values-driven hospitality experience from day one. This role reports to General Manager, 

Convene 555 Broadway, SoHo (Set to open Spring 2026)

• Location: SoHo neighborhood, New York City, within the landmarked Scholastic Building.

• Size: 32,000 square feet.

• Capacity: Full venue buyout capacity of just over 450 guests.

• Spaces: Features seven unique meeting & event spaces, including a main hall, breakout spaces, a boardroom, & galleries for networking & receptions.

• Key Amenities: Offers a white box space for branding, in-house catering with customization, in-room AV technology supported by an on-site team, & dedicated hospitality resources. It is also easily accessible via public transportation.

What Youll Do:

The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation & high-quality products & service levels. The Service Manager is expected to share ideas to promote business, reduce employee turnover, maintain revenue & payroll budgets, & meet budgeted productivity while keeping quality consistently high.

• Supervise & set up the culinary service in a quick & efficient manner to participants & ensure that it follows The Program Execution Order
• Supervise the service team & support staff, including setup, utilities, maintenance, & security
• Coordinate culinary service between the culinary team & the service team
• Keep the culinary informed of accurate counts
• Review menu/service with production & culinary teams
• Enforce all rules & regulations, & ability to carry out all safety & emergency programs
• Monitor all beverage consumption
• Follow all health & safety regulations & ensure the sanitation & cleanliness of service areas

What We Look For: 

• Minimum of 2 or more years of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, & different service types
• Knowledge of food & beverage preparation techniques, health department rules & regulations, liquor laws & regulations
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front & back of the site
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic & discreet manner
• Adhere to basic hygiene procedures & grooming standards
• Flexible & long hours sometimes required
• Move, lift, carry, push, pull, & place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead & below the knees, including bending, twisting, pulling, & stooping. Stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $70,000  Salary Max: $75,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience, & other relevant factors. 

Were Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Heres what you can expect:

• Health & Wellness: Day-one health coverage for you & your family, 24/7 virtual care, emotional well-being support, & fertility & family planning benefits. Because your well-being matters, inside & outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, & a year-end holiday closure to recharge.
• Financial Growth: 401K with company match & support for education, courses, & certifications. We invest in you so you can grow personally & professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer & give-back opportunities, & the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, & experiences. Our values of GRIT (Genuine, Relentless, Integrity, & Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, & free to be themselves. If youre excited to grow, learn, & make an impact, wed love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, & perspectives.

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